Unit of competency Outline

Date retreived
23/07/2026 10:12 AM AWST

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Establish and manage outsourced services

Establish and manage outsourced services

Unit of competency
National Code
FNSORG614
State Code
OCZ58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
080301 - Business Management
Original Release Date
22/04/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to establish criteria for outsourced services, select and engage suppliers, and manage their performance.It applies to individuals in senior roles across the financial services industry who use a range of managerial techniques to provide guidance and responsibility for the work outcomes of others.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Develop scope and criteria for outsourced services
  • 1.1 Identify activities to be outsourced within organisation
  • 1.2 Develop and document scope of services to be outsourced according to organisational policies and procedures and legislative and regulatory requirements
  • 1.3 Decide on scope of services to be outsourced according to organisational requirements
  • 1.4 Establish and document criteria for outsourced service according to organisational requirements
2. Prepare for and facilitate tender process
  • 2.1 Prepare briefing and tender documents according to organisational policies and procedures
  • 2.2 Facilitate tender process according to organisational policies and procedures
  • 2.3 Select suppliers of outsourced services according to established criteria and organisational requirements
3. Engage outsourced suppliers
  • 3.1 Engage and brief selected suppliers of outsourced services according to organisational policies and procedures
  • 3.2 Inform required personnel within organisation about outsourced services and working implications
4. Manage performance of outsourced services
  • 4.1 Assess outsourced service performance against performance outcomes and organisational requirements and establish review periods as required
  • 4.2 Negotiate required changes in service with outsourced services supplier
  • 4.3 Document supplier performance and communicate with required stakeholders according to organisational policies and procedures
  • 4.4 Re-engage or disengage outsourced services as required
No information
No information
Replaces
State Code National Code Title Type
AUP50 FNSORG604 Establish outsourced services and monitor performance Unit of competency