Unit of competency Outline

Date retreived
22/07/2026 5:06 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assess and quote to service a recreational vehicle

Assess and quote to service a recreational vehicle

Unit of competency
National Code
MSARVS401A
State Code
S7300
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/04/2011
View on TGA
State Implementation and Classification
Approved Date
19/08/2014
Field of Education
080501 - Sales
Original Release Date
19/08/2014
Nominal Hours
35
Description
This unit of competency covers the skills and knowledge required to assess and quote a job to repair and/or service a recreational vehicle. It applies to those working in a servicing enterprise where assessing and quoting jobs is required.
Notes
Elements and Performance Criteria
1. Assess job requirements
  • 1.1. Assess any damage and/or identify service requirements
  • 1.2. Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle
  • 1.3. Determine accurately the service and/or repair requirements of the job
  • 1.4. Provide advice or make recommendations on repair and/or service, on request
  • 1.5. Identify any options to meet customer preferences and specific job requirements
  • 1.6. Consider and recommend any additional services which may be required
2. Quote the job
  • 2.1. Select repair or service options and agree on scope in consultation with customer
  • 2.2. Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources
  • 2.3. Calculate the costs of the job
  • 2.4. Prepare quotation and present to customer in a professional manner
  • 2.5. Obtain customer's agreement to quotation, details of work to be completed and timeframes
  • 2.6. Order parts, materials and equipment, where required, according to enterprise procedures
  • 2.7. Liaise with colleagues and others, where required, to organise the job
  • 2.8. Complete any documentation and file appropriately according to enterprise procedures
  • 2.9. Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Recreational vehicles
Recreational vehicles may include:
caravan
pop-top caravan
camper trailer
tent trailer
5th wheeler
slide-on camper
campervan
motor home
Customers
Customers may include:
recreational vehicle owners/users
recreational vehicle retailers
recreational vehicle service contractors
insurance companies
Materials, parts and equipment
Materials, parts and equipment may include:
hand and power tools
small plant
replacement materials, floor coverings, panelling and furnishings
components and running gear
parts and accessories
Repair or service costs
Repair or service costs may include:
labour
materials
parts
fixtures and fittings
appliances
equipment (use or hire)
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of assessment
Evidence of the following is critical:
accurately assessing job requirements and costs
identifying and assessing problems and selecting appropriate remedies
negotiating and applying customer service skills.

Context of assessment and resource implications
Assessment must ensure:
work activities that allow the candidate to prepare a quotation for a range of typical service and repair situations and problems, including repair/service of chassis, walls, roof, furnishing and piping/wiring for services, accessories, appliances and running gear.

Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.
Replaces
State Code National Code Title Type
W1557 THCSER11A Assess and quote the job Unit of competency
Replaced By
State Code National Code Title Type
AWC38 MSMRVS401 Assess and quote to service a recreational vehicle Unit of competency