Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policies and procedures
Work is carried out in accordance with company policies, procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements
Mentoring and feedback arrangements
Mentoring and feedback arrangements may be:
formal or informal
Corrective action
Corrective action may include:
reporting an incident to a more senior person as appropriate
Group processes
Group processes may include:
formal meeting procedures and informal discussions
group meetings
Communication systems
Communication systems reflect the culture of the workplace and the workforce. This may include:
communicating with people from diverse cultural backgrounds and with people with limited English language and literacy skills
Meeting procedures
Meeting procedures include:
developing an agenda
seeking input
recording actions arising and working towards an agreed outcome within time allocation

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of ability to:
model behaviour and performance consistent with company policy and procedures
support others in their behaviour and performance
provide feedback on performance and take corrective action on inappropriate behaviours
plan and organise group meetings or activities to engage participation
support group meetings to gain clear outcomes.

Context of and specific resources for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
advice on workplace policies, codes of practice and procedures
opportunities to interact with others using typical workplace communication processes
typical group forums, such as structured group discussions, committee meetings and work groups
workplace systems and procedures for consultation, feedback, counselling and discipline
advice on conditions of employment and entitlements
information systems, including recording and retrieval systems.

Method of assessment
This unit should be assessed together with core units and other units of competency relevant to the function or work role. Examples could be:
FDFOP2005A Work in a socially diverse environment
FDFPPL3004A Lead work teams and groups.

Guidance information for assessment
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.