Elements and Performance Criteria

Range description
Work is carried out in accordance with company policies, procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements
Mentoring and feedback arrangements may be formal or informal
Corrective action may include reporting an incident to a more senior person as appropriate
Group processes may include formal meeting procedures and informal discussions or group meetings where facilitation skills can be demonstrated
Communication systems reflect the culture of the workplace and the workforce. This may include communicating with people from diverse cultural backgrounds and with people with limited English language and literacy skills
Meeting procedures include developing an agenda, seeking input, recording actions arising and working towards an agreed outcome within time allocation

Ability to:
Model behaviour consistent with company policies and procedures
Identify behaviour or performance that is unacceptable
Structure interventions and feedback to clearly convey required standard of performance
Apply appropriate explanation, demonstration, questioning and active listening techniques when interacting with others
Provide feedback appropriate to the audience requirements
Recognise and respond appropriately to difference and diversity in the workplace
Provide and/or arrange opportunities to develop/practice appropriate skills
Plan group processes. This includes clearly identifying the purpose of the discussion or meeting, confirming the appropriate people are available and planning a basic outline of the approach and/or agenda
Facilitate meetings. This includes confirming with group members the purpose of the discussion or meeting, engaging people in discussion and assisting the group to reach an agreed outcome within the allotted timeframe. It also involves recording outcomes
Follow up group processes. This includes identifying actions required to follow up outcomes of a discussion or meeting.

Knowledge of:
Company policies and procedures as they apply to the work area. This includes areas covered by legislation such as sexual harassment, EEO/affirmative action, anti-discrimination, racial vilification and workplace bullying, OHS, food safety and environmental management
Industry awards and enterprise agreements to develop an awareness of the main issues covered as they affect day-to-day work arrangements
Systems and programs in the workplace to support development and mentoring of others
Relevant resources to support mentoring role and responsibilities
Techniques for structuring and explaining work-related information to meet the needs of people in the work area
Interpersonal skills including appropriate questioning, listening and feedback techniques
Training/assessment arrangements in the workplace and related responsibilities
Boundaries of responsibility and related procedures for feedback, counselling and disciplinary procedures
Formal arrangements and responsibilities for consulting others relating to work role
Meeting procedures and recording requirements as relevant in the workplace

Relationship with other standards
Pre-requisite units
There are no pre-requisites for this unit.
Co-assessment of related units

This unit should be assessed together with core units and other units of competence relevant to the function or work role. In addition, the following optional units may be relevant:

FDFOPTSD2A Work in a socially diverse environment
FDFOPTTG3A Lead work teams and groups

Resources required for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

Advice on workplace policies, codes of practice and procedures
Opportunities to interact with others using typical workplace communication processes
Typical group forums. These may include structured group discussions and committee meetings
Workplace systems and procedures for consultation, feedback, counselling and discipline
Advice on conditions of employment and entitlements
Opportunities to interact with others using typical workplace communication processes
Typical group forums which can include work groups and committees
Information systems including recording and retrieval systems

Assessment requirements
For information on how to assess this competency standard and who can assess, refer to the Assessment Guidelines for this Training Package.