Unit of competency Outline

Date retreived
22/07/2026 9:28 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate communications systems and equipment

Operate communications systems and equipment

Unit of competency
National Code
PUAOPE013A
State Code
D5501
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
17/08/2012
View on TGA
State Implementation and Classification
Approved Date
07/11/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
07/11/2014
Nominal Hours
15
Description
This unit covers the competency required to transmit and receive communications in routine and operational situations using the organisation's communications systems and equipment.
Notes
Elements and Performance Criteria
1. Use communications systems and equipment
  • 1.1 Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation
  • 1.2 Equipment is operated safely to support communications consistent with organisational policies and procedures
  • 1.3 Communications system is correctly utilised to facilitate transmission and reception
2. Transmit and receive communications
  • 2.1 Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures
  • 2.2 Contact is acknowledged, communication is confirmed and action is initiated
  • 2.3 Communication faults and deficiencies are reported according to organisational policies and procedures
  • 2.4 Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
  • 2.5 Communication is processed and recorded in accordance with organisational policies and procedures
3. Maintain communications equipment
  • 3.1 Communications equipment is inspected to ensure operational readiness
  • 3.2 Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures
  • 3.3 Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communications equipment may include:
Computers
Facsimiles
Pagers
Radio
Signalling devices
Telephones (mobile, landline and satellite)
Verbal communications procedures may include:
Call signs
Coded messages
Emergency procedures
Phonetic alphabet
Pro-words
Use of abbreviations
Voice procedures may include:
Corrections
Pitch
Repetitions
Rhythm
Sentences
Speed
Volume
Communications systems may include:
Communication protocols
Communications software
Organisation's networks
Verbal communication procedures
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
use communications equipment under non-operational and operational conditions
accurately transmit and receive communications using the organisation's communications systems and equipment.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environmentor in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
relevant communications equipment.
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.
Replaced By
State Code National Code Title Type
OAY03 PUAOPE013 Operate communications systems and equipment Unit of competency