Unit of competency Outline

Date retreived
23/07/2026 7:38 AM AWST

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Carry out interactive workplace communication

Carry out interactive workplace communication

Unit of competency
National Code
CPCPCM2039
State Code
OCO96
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
27/11/2020
View on TGA
State Implementation and Classification
Approved Date
01/06/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
01/06/2021
Nominal Hours
12
Description
This unit specifies the skills and knowledge required to carry out effective communication techniques underpinning work in the plumbing and services industry.In some jurisdictions, this unit of competency may form part of accreditation, licensing, legislative, regulatory or certification requirements.
Notes
Elements and Performance Criteria
1 Plan workplace communication.
  • 1.1 Identify information and/or instructions to be communicated and received.
  • 1.2 Identify workplace context and personnel with whom to communicate.
  • 1.3 Identify and select suitable forms of communication and method(s) for workplace context.
2 Apply oral communication.
  • 2.1 Communicate clearly and orally using language and method consistent with workplace context and procedures.
  • 2.2 Adjust oral communication delivery where intent of communication was not received correctly.
  • 2.3 Confirm communication is received by recipient as intended.
3 Apply non-verbal communication.
  • 3.1 Communicate non-verbally using body language and gestures consistent with workplace context and procedures.
  • 3.2 Adjust non-verbal communication delivery where intent of communication was not received correctly.
  • 3.3 Use visual communication that follows accepted industry practice or social convention in accordance with workplace context and procedures.
  • 3.4 Confirm communications are received by recipient as intended.
4 Use written communication.
  • 4.1 Identify workplace activities requiring written communication to be applied.
  • 4.2 Read and interpret workplace information or requirements from relevant job plans and specifications, codes, Australian standards, manufacturer’s specifications and jurisdictional requirements.
  • 4.3 Identify and apply regulatory and work activity signage in accordance with workplace procedures.
  • 4.4 Complete regulatory authorities' and workplace documentation in accordance with workplace procedures.
  • 4.5 Record and report work activities in accordance with workplace procedures.
No information
No information
Replaces
State Code National Code Title Type
WE999 CPCPCM2039A Carry out interactive workplace communication Unit of competency