Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Oral communication with others is an integral part of routine work that includes communication with supervisors, contractors, co-workers and clients. It:
may include:
languages other than English
oral (face to face or remote)
signage
visual or written
must include:
acknowledgments
oral communications media, including:
face to face
indirect method, such as phone or two-way radio
requests for information
safety briefings
work instructions.

Visual communication must include:
establishing communication
lateral and vertical movement direction
other signals appropriate to the task and workplace
request for a face-to-face meeting
stop or cancel last communication.

Written communication may include:
dockets and order forms
emails
equipment logs
equipment operator instructions
input and output documents
personnel records
plans, drawings and specifications
schedules and rosters
servicing checklists
site safety statistics
SMS text
training records
work instructions and procedures
work safety procedures or equivalent
work signage.

Sustainability principles and concepts:
cover the social, economic and environmental use of resources to meet current and future needs
may include:
efficient use and recycling of material
energy efficiency.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate plumbing and services workplace conditions, materials, activities, responsibilities and procedures.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accessing and interpreting written work safety procedures, job instructions, job processes, equipment and operator instructions
applying sustainability principles and concepts
completing workplace documentation in relation to work, stores and tools and equipment and personal and workplace administration
communicating effectively using mandatory visual methods, including:
establishing communication
lateral and vertical movement direction
request for a face-to-face meeting
stop or cancel last communication
communicating with others in a clear and accurate manner
receiving, clarifying and confirming oral work instructions
reviewing personnel records and completing personal information input proformas.

Context of and specific resources for assessment
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards' requirements.
Resource implications for assessment include:
an induction procedure and requirement
realistic tasks or simulated tasks covering the minimum task requirements
relevant specifications and work instructions
tools and equipment appropriate to applying safe work practices
support materials appropriate to activity
workplace instructions relating to safe work practices and addressing hazards and emergencies
material safety data sheets
research resources, including industry-related systems information.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.