Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

The contexts for managing information systems include:
Management of a work unit/major program area

Managing information systems will be carried out within requirements established by:
Commonwealth and State legislation
Organisational policy and procedures
Relevant program standards
Informal and formal arrangements with government, non-government and other service providers to obtain information relating to clients and services
Computer based recording systems
Electronic banking

Financial and technological resources required for system may include:
Manual filing systems
Computerised filing software and hardware

Identifying information requirements include:
Monitoring work output and relationship with obtaining outcomes
Assessing availability of statistics to assist in monitoring workload
Setting up dialogue with workers/supervisors about how to improve work practices through the use of information technology

Establishing systems to obtain information includes:
Assessing available technology and its application to work practices
Identifying and preparing submissions for resources needed for new systems
Identifying training needs associated with implementation of new systems and either developing training to support this or investigation of possible training service providers

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.

Contexts for assessment:
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions.

Critical aspects of assessment:
Assessing information requirements
Designing work systems that integrate technology
Designing/assessing training that will support introduction of new technology in work practices
Demonstration of knowledge related to applicable agency and legislative requirements processes listed in the range Statement

Essential knowledge:
Application of information technology
Workload analysis models/systems
Operations of the agency
Relevant policy and procedures and work systems
Systems analysis models/theories
Relevant legislation
Range of current and emerging information technology
Consultation processes and techniques
Communication dissemination models

Essential skills:
Assessment of information needs
Analysis
Planning
Consultation/facilitation
Report writing
Running reviews
Accessing/researching current emerging technology
Marketing technology
Communication/dissemination strategies

Resource implications:
Access to appropriate workplace where assessment can be conducted, or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace, e.g. observation of recording systems, portfolios, testimonials from clients and colleagues
Assessment may be conducted on one occasion but must include all aspects of managing the organisations information systems in the workplace

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communications systems.