Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
personnel planning
selection and recruitment

Store staffing requirements may include:
permanent
temporary
full time
part time
casual
contract

Appropriate calculations may include:
financial considerations
current and projected staff numbers
current staff competencies and estimation of competencies required
succession planning
personnel forecasts
business plan/strategic directions

Recruitment procedures may be delegated to:
individuals
specialist personnel

Job specifications should include:
job title and purpose of position
responsibilities
competencies required

Relevant personnel may include:
employees
supervisors
store/area manager

Legal requirements may include:
Equal Employment Opportunity (EEO)
anti-discrimination
awards/agreements
confidentiality laws

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Identifies existing and required competencies and attitudes of individuals and teams.
Develops job specifications to effectively meet the needs of the store/company.
Recruiting suitable staff according to:
relevant store policies and procedures
equal opportunity and equal employment legislation
relevant awards/agreements.
Assesses and selects candidates according to store policies and procedures and legal requirements.
Accurately records selection processes.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
personnel planning, including current and projected staff numbers
personnel selection
recruitment
Relevant legislation and statutory requirements, including:
equal opportunity and equal employment legislation
awards/agreements
anti-discrimination
recruitment sourcing methods
government subsidies/support functions for traineeships
new Apprenticeships
Training Packages and competency standards
Principles and techniques in:
identifying, defining and assessing competence of individuals
identifying competence requirement in relation to work demands
consultation processes

Skills in:

Interviewing skills
Interpersonal communication skills
Presentation skills
Writing clear accurate job descriptions/specifications
Evaluating information from resumes, letters, references, interviews and aptitude test against criteria
Checking references, security clearances and personal documentation
Obtaining information from candidates at interview
Recording details of processes
Literacy skills in regard to:
researching, analysing and interpreting a broad range of written material
preparing reports
documenting results

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRPM2B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
store policies and procedures on personnel planning, selection and recruitment
equal opportunity and equal employment legislation
awards/agreements
Job descriptions/specifications

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Informing candidates of selection decisions requires communication of ideas and information. (3)

Collecting analysing and organising information
Determining future personnel requirements requires information to be collected, analysed and organised. (3)

Planning and organising activities
Conducting job interviews and employment appraisal tests requires activities to be planned and organised. (3)

Working with others and in teams
Team work will be required when consulting staff members and taking into account their views and requirements. (3)

Using mathematical ideas and techniques
The use of mathematical ideas and techniques may not be required in this unit. (0)

Solving problems
Problem solving skills will be applied if there is a conflict of criteria and advice needs to be sought. (3)

Using technology
The use of technology may not be relevant to this unit. (0)