Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
System requirements may include:
components of the system
number and type of users
organisation/staff requirements
purpose and nature of system
purpose and nature of organisation
size of system
skills of existing staff
staff training needs
type of system
work practices
Administration system may include:
electronic system
paper-based system
System users may include:
casual personnel
external clients
organisation's personnel
Suppliers/developers may include:
administration system consultants
computer/software suppliers
efficiency consultants
equipment suppliers
information technology technicians
information technology trainers
internal staff/clients
office equipment suppliers
Implementation strategies may include:
boosting staff confidence
change management strategies
changing team/organisational culture
ensuring system functions correctly
external consultants
informing relevant persons
modifying system
providing staff training/information sessions
re-defining staff roles
re-distributing office tasks
team goal setting
temporary reduction of workload
testing
trialling
Communicating procedures may include:
email messages
facsimile messages
internal newsletter
meetings
office memorandum
photocopied instructions
professional development time
training days
Training and support for staff may include:
coach, mentor and/or buddy systems
online tutorials
on-the-job trainers
professional development
skills assessment
training handbooks
videos
Contingencies may include:
loss of staff confidence
need for additional training
need to modify system
temporary reduction of work output
Monitoring of system may include:
extra administrative support and back-up
feedback from internal/external client/s
observation by trained technician/s
utilising monitoring tools and processes
Security may include:
confidentiality agreements
passwords
safeguards against computer viruses
Changing needs may include:
change in the nature and purpose of the system/organisation
change in user requirements
growth or decline in system size
technological advances in administration systems
Further modifications may relate to:
additional equipment, training
negotiation of timeframes for system implementation
redefinition of administrative roles and duties
specialised software
Monitoring staff training needs may include:
ongoing assessment of staff skills
ongoing feedback opportunities
providing professional development opportunities

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
documenting requirements or modifications to administration system
developing appropriate activities to support system implementation
working with staff to identify system improvements.
Context of and specific resources for assessment
Assessment must ensure:
access to organisational policy and procedure manuals, reference materials and appropriate equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of authenticated documents from the workplace or training environment
demonstration of techniques.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other general administration units.