Elements and Performance Criteria

The range of variables places the competency in context and allows for differences between enterprises and workplaces, including practices, knowledge and requirements. The range of variables also provides a focus for assessment and relates to the unit as a whole. The following variables may be present.

Critical factors:
· destination
· weather patterns
· type of fishing
· duration
· equipment and resources
· special requests
· environmental considerations
· language and cultural needs.

Advertising:
Via:
· brochures
· newspapers
· travel and tourism magazines
· local information centres
· information boards on piers.

Contingencies:
· bad weather
· cancelled trips
· poor fishing.

Key information:
· charter itinerary including route and schedule
· health, safety and emergency procedures
· group rules and codes of behaviour whilst on board
· regulations governing the activity.

Special needs:
· disability
· language.

Accommodation:
Factors impacting on accommodation:
· size of vessel
· number of bunks or rooms
· lounge
· eating area
· bathroom facilities.

Catering:
Factors impacting on catering:
· size of group
· budget
· special dietary needs and requirements
· duration of trip
· climate
· facilities on-board for cooking
· staff skills.

Unexpected Events:
· storm, cyclone or high seas
· passenger accident, injury, illness or death
· loss of valuables or theft
· breakdown of vessel and/or equipment
· passenger disruption, due to unruliness, dissatisfaction
· fire on-board.

Each unit of competency has an evidence guide that relates directly to the performance criteria and the range of variables. Its purpose is to guide assessment of the unit in the workplace and/or training program. The following components provide information to assist this purpose.

Underpinning knowledge
The essential knowledge and understanding a person needs to perform work to the required standard include:
· tourism industry knowledge
· knowledge of the sea or waterway covered by charter operations
· legal requirements and liability
· financial cost structure.

Practical skills
The essential skills a person needs to perform work to the required standards include:
· planning skills
· management skills
· problem solving skills
· people management and negotiation skills
· booking and reservation procedures.

Critical aspects of competence
Assessment must confirm ability to:
· plan and co-ordinate schedule of charter trips; communicate with people; manage crews
· solve problems in a range of situations.

Assessment must confirm knowledge of:
· local tourism industry
· legal responsibilities.

Interdependent assessment of units
This unit may be assessed after/with:
· SFIFCHA302B - Operate an inshore day charter
· THTSOP05B - Prepare quotations
· THTPPD06B - Plan and develop ecologically sustainable tourism operations
· relevant leadership and management units.

Context of assessment
Assessment is to be conducted at the workplace or in a simulated work environment.

Method of assessment
The following assessment methods are suggested.
· written or oral short answer testing
· practical exercises
· project work
· observation of practical demonstration.

Resources required for assessment
Resources may include:
· operational fishing charter vessel
· customers.