Elements and Performance Criteria

Context
This competency is typically performed by experienced operators, team leaders or supervisors who may be working individually or in a team environment.

This competency includes the following indicative plant documentation:
operating procedures
work instructions
incident procedures
operating manuals
quality manuals and procedures
training program contents/materials
safety data sheets
job cards
maintenance logs
non compliance reports
incidence and accident reports
permits
schematics/process flows/engineering drawings.

Sources of information may include:
manufacturing specifications
product specifications
company policies and procedures
customer requirements
industry/work place codes of practice
State/industry OHS legislation and regulations
ISO and other industry standards and regulations
industry associations, networks and professional bodies.

This competency includes items of equipment such as:
computer equipment.

All operations are performed in accordance with standard operating procedures.

HSE
All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Assessment context and methods
Assessment for this unit of competency will be on an operating plant. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations, which will include disruptions to normal, smooth operation.

Assessment will typically use a plant documentation development project.

This unit of competency requires a significant body of knowledge, which will be assessed through questioning and the use of what if scenarios both on the plant (during demonstration of normal operations and walk throughs of abnormal operations) and off the plant.

Critical aspects
Evidence of satisfactory performance in this unit can be obtained by observation of performance and questioning to indicate understanding and knowledge of the elements of the competency and performance criteria.

Consistent performance should be demonstrated. In particular look to see that:
effective maintenance and evaluation of workplace documentation is carried out
effective research and consultation is undertaken to ensure the development of best practice documentation
feedback is provided on how to improve workplace documentation
completed documentation is user friendly, accurate and in accordance with the intended use/requirements
adequate documentation is produced including documentation for the introduction of new systems, policies, equipment or processes
non routine problems in relation to plant documentation are recognised and appropriate solutions are presented
changes to workplace documentation is communicated in the appropriate manner.

These aspects may be best assessed using a range of scenarios/case studies/what ifs as the stimulus with a walk through forming part of the response. These assessment activities should include a range of problems, including new, unusual and improbable situations, which may have been generated from the past incident history of the plant, incidents on similar plants around the world, hazard analysis activities and similar sources.

Resource implications
Assessment will require access to an operating plant over an extended period of time, or a suitable method of gathering evidence of operating ability over a range of situations. A bank of scenarios/case studies/what ifs will be required as will a bank of questions, which will be used to probe the reasoning behind the observable actions.

Other assessment advice
In all plants it may be appropriate to assess this unit concurrently with relevant teamwork units.

Essential knowledge
Competence, sufficient to be able to develop and amend work place documentation, to include the ability to apply and explain:
enterprise's information systems and work place documentation
enterprise quality and safety procedures
principles of policy and procedure development
principles of information/data management
importance of effective consultation in developing documentation
relevant equipment and operational processes.