Elements and Performance Criteria

The range of variables places the competency in context and allows for differences between enterprises and workplaces, including practices, knowledge and requirements. The range of variables also provides a focus for assessment and relates to the unit as a whole. The following variables may be present.

Administrative tasks:
· information dissemination
· filing
· archiving
· phone and counter enquiries
· postage and freight
· word processing
· spreadsheeting
· databasing
· desktop publishing
· travel arrangements
· vehicle or vessel usage
· organisational reports, forms, logs
· work-related documents such as OHS reports, time sheets
· petty cash
· banking
· reception
· switchboard, satellite phone
· cleaning and waste removal
· recycling
· organising meetings, agendas, minutes
· mail and email
· requisitions
· rostering of administrative staff
· recording staff leave.

Physical resources:
· office furniture
· display shelving
· computers
· facsimile machine
· photocopier
· shredder
· cleaning equipment
· switchboard, extensions, mobile phones.

Requests for information:
Could be from:
· the minister's office
· ombudsman
· senior personnel
· fisheries management committees.

Action taken:
· altering the procedure
· counselling staff working outside procedures
· training staff if insufficiently skilled to follow procedures
· reassigning administrative tasks to other members of staff.

Each unit of competency has an evidence guide that relates directly to the performance criteria and the range of variables. Its purpose is to guide assessment of the unit in the workplace and/or training program. The following components provide information to assist this purpose.

Underpinning knowledge
The essential knowledge and understanding a person needs to perform work to the required standard include:
· the establishment and implementation of the range of administrative functions performed in a compliance office.

Practical skills
The essential skills a person needs to perform work to the required standards include:
· establishing, documenting and reviewing procedures
· planning and monitoring budgets
· training staff in the use of physical resources.

Literacy skills used for:
· completing and reading reports
· writing procedures
· reading manufacturers' service guides, administrative documentation.

Numeracy skills used for:
· preparing service schedules
· preparing budgets
· monitoring petty cash and banking procedures.

Critical aspects of competence
Assessment must confirm the ability to:
· establish and implement effective administrative procedures.

Assessment must confirm knowledge of:
· administrative functions.

Interdependent assessment of units
This unit may be assessed after/with:
· No recommendations.

Context of assessment
Assessment is to be conducted at the workplace or in a simulated work environment.

Method of assessment
The following assessment methods are suggested:
· project work using workplace scenario
· role play.

Resources required for assessment
Resources may include:
· office environment.