Unit of competency Outline

Date retreived
22/07/2026 7:13 AM AWST

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Monitor staff performance

Monitor staff performance

Unit of competency
National Code
SITXHRM006
State Code
AWQ40
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080303 - Human Resource Management
Original Release Date
12/07/2016
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions.The unit applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.It applies to all tourism, travel, hospitality and event sectors.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Monitor staff performance and provide feedback.
  • 1.1.Consult with and inform colleagues about expected standards of performance using appropriate communication mechanisms.
  • 1.2.Monitor ongoing performance through regular performance appraisals and by maintaining close contact with the workplace and colleagues.
  • 1.3.Regularly provide colleagues with guidance and support to enhance their work performance.
  • 1.4.Provide recognition and rewards for achievements and outstanding performance.
  • 1.5.Identify need for further coaching or training and organise according to organisational policies.
2. Recognise and resolve performance problems.
  • 2.1.Identify and investigate performance problems.
  • 2.2.Use feedback and coaching to address performance problems.
  • 2.3.Discuss and agree on possible solutions with the colleague.
  • 2.4.Follow-up outcomes of informal counselling through review in the workplace.
  • 2.5.Organise and conduct a formal counselling session when needed according to required procedures.
3. Implement performance management systems.
  • 3.1.Implement formal performance management systems.
  • 3.2.Conduct individual performance evaluations openly and fairly.
  • 3.3.Complete and file performance management records.
  • 3.4.Agree on courses of action with colleagues and follow-up in workplace.
No information
No information
Replaces
State Code National Code Title Type
WF789 SITXHRM503 Monitor staff performance Unit of competency
Replaced By
State Code National Code Title Type
OEA35 SITXHRM012 Monitor staff performance Unit of competency