Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
initiating and implementing changes

Opportunities for improvement and change may include:
personnel requirements/team composition
employment/work practices
work methods and patterns
cost factors
nature and availability of services and products
quality of services and products
methods to reduce waste
new equipment/technology
design of systems

Implications of change may include:
profitability
productivity
quality of service/product
environmental impact
working conditions
working relationships
reactions of individual employees

Analysis methods may include:
qualitative
quantitative

Communication/negotiations may include:
higher level managers
subordinates
colleagues
specialists
staff in other departments
representatives from external organisations

Obstacles to change may include:
internal considerations
external considerations

Information may be gathered from:
external sources
higher level managers
subordinates
colleagues
specialists
staff in other departments

Negotiations may be conducted:
verbally in formal or informal meetings
by telephone/fax
written correspondence
email

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Reviews relevant information and identifies opportunities for increased sales and service.
Evaluates proposals for changes to merchandise and service range and operating systems.
Negotiates for the successful implementation of change.
Collaboratively implements changes.
Evaluates implemented change against the initial proposal.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
initiating and implementing change
applying relevant legislation and organisational rules
Changes to technology and resources
Market needs and marketing opportunities
Resource utilisation and costs
Analysing efficiency and effectiveness
Assessing alternatives in areas of change, including contingency planning
Using financial analysis techniques, including cost/benefit, differential and risk analysis
Quality assurance and control

Skills in:

Planning and proposing changes
Consultation skills
Negotiation skills
Evaluating and forecasting
Presentation skills
Literacy skills in regard to:
documenting plans and reports

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRPL3B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
store policy and procedures in regard to initiating and implementing change
resource utilisation
proposals for changes
market analysis data
Access to a team

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Communicating ideas and information will be applied when planning and proposing change. (3)

Collecting analysing and organising information
Information on current practices and operations will need to be collected, analysed and organised. (3)

Planning and organising activities
Planning proposed operations requires activities to be planned and organised. (3)

Working with others and in teams
Team work will be required when communicating recommendations for projected changes. (3)

Using mathematical ideas and techniques
The use of mathematical ideas and techniques may not be required in this unit. (0)

Solving problems
Problem solving skills will be applied when evaluating and forecasting possible changes. (3)

Using technology
The use of technology may not be required in this unit. (0)