Unit of competency Outline

Date retreived
22/07/2026 3:23 PM AWST

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Initiate and implement change

Initiate and implement change

Unit of competency
National Code
SIRXMGT006A
State Code
S6159
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
30/06/2014
Field of Education
080307 - Organisation Management
Original Release Date
30/06/2014
Nominal Hours
150
Description
This unit describes the performance outcomes, skills and knowledge required to initiate and implement change in a retail environment.
Notes
Elements and Performance Criteria
1. Identify opportunities for increased sales and service.
  • 1.1.Regularly obtain relevant, reliable information from a variety of sources and analyse with regard to requirements of store operations.
  • 1.2.Accurately report information on developments to appropriate personnel.
  • 1.3.Use information related to current practices to identify opportunities for growth in sales and service.
  • 1.4.Continuously monitor and evaluate operations, and take action to improve where indicated.
  • 1.5.Accurately identify obstacles to change and take action to alleviate problems.
  • 1.6.Use evaluation of previous development outcomes to identify a range of opportunities for improvement and change.
2. Evaluate changes.
  • 2.1.Ensure information on current and proposed merchandise and service range and operating systems is complete, accurate and accessible.
  • 2.2.Compare advantages and disadvantages of current and proposed operations.
  • 2.3.Assess implications of introducing changes using appropriate analysis measures.
  • 2.4.Ensure proposed changes take account of previous evaluations.
  • 2.5.Communicate recommendations to appropriate people within designated timeframes.
  • 2.6.Analyse responses to recommendations and make appropriate alterations.
3. Negotiate changes.
  • 3.1.Promptly communicate information on projected change to appropriate people in sufficient detail for them to evaluate the implications for their areas of responsibility.
  • 3.2.Maintain good working relationships during negotiations.
  • 3.3.Ensure agreements reached include detailed implementation plans in line with store policy and procedures.
  • 3.4.Communicate complete and accurate records of negotiations and agreements to appropriate people.
  • 3.5.Where compromise necessary, ensure it is mutually acceptable and in line with store policy.
  • 3.6.Convey reasons for non acceptance of proposals positively to relevant staff.
  • 3.7.Encourage relevant people to understand and participate in changes.
4. Implement and evaluate change.
  • 4.1.Communicate relevant details of implementation plans within designated timeframes to appropriate people in a manner and at a level and pace suitable for their needs.
  • 4.2.Use resources effectively to meet the requirements of operational changes.
  • 4.3.Monitor operational changes according to implementation plans.
  • 4.4.Evaluate outcomes of changes against expectations and previous sales and service records.
  • 4.5.Modify implementation process to resolve problems if required.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Information may be gathered from:
external sources
higher-level managers
subordinates
colleagues
specialists
staff in other departments.
Appropriate personnel may include:
supervisor and manager
team members.
Opportunities for improvement and change may include:
personnel requirements and team composition
employment and work practices
work methods and patterns
cost factors
nature and availability of services and products
quality of services and products
methods to reduce waste
new equipment and technology
design of systems.
Implications of change may affect:
profitability
productivity
quality of service and product
environmental impact
working conditions
working relationships
reactions of individual employees.
Analysis measures may be:
qualitative
quantitative.
Communication and negotiations may include:
higher-level managers
subordinates
colleagues
specialists
staff in other departments
representatives from external organisations.
Negotiations may be conducted:
verbally in formal or informal meetings
by telephone or fax
written correspondence
email.
Store policy and procedures in regard to:
initiating and implementing changes
communication techniques.
Problems in implementing change may relate to:
internal considerations
external considerations.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
reviews relevant information and identifies opportunities for increased sales and service
evaluates proposals for changes to merchandise and service range and operating systems
negotiates for the successful implementation of change
collaboratively implements changes
evaluates implemented change against the initial proposal.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures in regard to initiating and implementing change
resource utilisation
proposals for changes
market analysis data
a team.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
N0717 WRRPL3B Initiate and implement change Unit of competency