Unit of competency Outline

Date retreived
22/07/2026 6:44 AM AWST

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Coordinate and maintain IT work teams

Coordinate and maintain IT work teams

Unit of competency
National Code
ICAICT412A
State Code
D7874
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
06/10/2011
Field of Education
080303 - Human Resource Management
Original Release Date
06/10/2011
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to establish and improve work teams and their performance in an information technology (IT) environment.
Notes
Elements and Performance Criteria
1. Establish team
  • 1.1 Select and identify suitable team members for a particular project or problem
  • 1.2 Secure agreement from appropriate persons for release of team members
  • 1.3 Identify the type of work team
  • 1.4 Determine time allocation for team members to suit team operations or nature of the project or problem
  • 1.5 Define team and individual responsibilities
  • 1.6 Define how team performance will be measured
2. Coordinate team
  • 2.1 Clarify and plan tasks in consultation with team
  • 2.2 Allocate tasks appropriately
  • 2.3 Determine and apply motivational factors
  • 2.4 Represent the team at meetings
  • 2.5 Work with team members to manage interpersonal conflict
3. Conduct team activities and review team performance
  • 3.1 Regularly review team performance against objectives and take corrective action where necessary
  • 3.2 Regularly communicate with the team on policies, plans and other matters affecting the team
  • 3.3 Seek the input of team members during the decision-making process
  • 3.4 Consult the team regarding proposed workplace changes and improvements to processes
  • 3.5 Recognise team and individual achievement
  • 3.6 Validate team objectives against targets
  • 3.7 Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team members may include:
differences in language, literacy and numeracy skills
peers
people from a range of social, cultural or ethnic backgrounds
people from outside the organisation
supervisors and other members of the organisation.
Problem may refer to:
application
business need or opportunity that must be addressed
network
people in the organisation
system.
Team may include:
formal or informal
interdepartmental
organisational
temporary or ongoing
workgroup based.
Team operations may include:
autonomy and responsibility of the team
communication style of team members
degree of delegation authorised
team dynamics
leadership style of team leader
life of the team
responsibility of team members
size and diversity of team.
Tasks may include:
functions
specific projects
work activities.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
coordinate teams to meet objectives
prioritise work schedules to meet organisational guidelines
provide leadership and guidance to others in the application and planning of project tasks.
Context of and specific resources for assessment
Assessment must ensure access to:
team members
organisational policies and operational planning documentation
current industry products and services
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate clarifying and planning tasks in consultation with team
review of candidate’s written validation of team objectives against targets
verbal or written questioning to assess candidate’s knowledge of:
industry products and services
team-building skills
conflict-resolution skills
time-management skills.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
State Code National Code Title Type
D0265 ICAW4026B Coordinate and maintain work teams Unit of competency
Replaced By
State Code National Code Title Type
AUU34 ICTICT412 Coordinate and maintain ICT work teams Unit of competency