Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Strategic plan for expansion of franchise operation may include:
geographic spread of franchises
limits of regions/sites
number of franchises
other criteria for establishing new sites or regions
Industry data may include:
information and statistics from government departments and agencies
reports and data from peak bodies
Applicants for new sites or regions may include:
those opening a new site or region
those taking over an existing franchise
Requirements for establishing a franchise may include:
capital or financial backing
franchise specific requirements
physical aptitude or fitness
receipt of disclosure document as specified in the Franchising Code of Conduct
skill levels or appropriate experience
Products may include:
consumables
raw materials
stock
Applicant's business planning documents may include:
business plan
financial plan
marketing plan
other planning documents
Permits may include:
dangerous goods
fire safety and OHS
local government permits
other permits governed by commonwealth, state/territory legislation
specific business operations such as liquor licence
Physical and human resources may include:
franchise specific equipment
IT and communications equipment
premises
products (consumables, raw materials, stock)
shop fittings/office furniture
staff
vehicles
Requirements for entering into franchise agreement may include:
awareness and understanding of requirements as outlined in the Franchising Code of Conduct
competence
financial
health, fitness and aptitude
probity and police checks
Franchisee obligations may include:
fees and pricing structures
franchise corporate image requirements and branding
merchandising requirements
quality assurance requirements
recognition of identified territory to avoid encroachment of territory between franchisees
reporting of income, sales and turnover
stock control and inventory requirements, and reporting of this information
Legislative requirements may include:
Australian Taxation Office requirements, including requirements to register as a business and obtain an Australian Business Number (ABN)
Dangerous Goods Act requirements
fire regulations
food safety requirements
Liquor Licensing Act requirements
local government planning and land use zoning regulations
OHS requirements
other legislative requirements specific to the nature and type of franchise
relevant permits, licences and completion of training programs such as in safe food handling
requirements under employment legislation
Training may be:
scheduled on a cyclical basis (such as yearly refresher courses and product knowledge workshops)
specified in initial franchise agreement
required by legislation such as first aid

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
establishing a strategic plan for franchise expansion
providing advice and support to franchisees
completing an agreement with franchisees
knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment
Assessment must ensure:
access to business documentation
access to feedback from franchisees
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of market research to identify opportunities for new sites or regions
evaluation of applicant's business planning documents
analysis of responses to case studies and scenarios
demonstration of techniques
observation of presentations
oral or written questioning to assess knowledge of franchising arrangements.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBFRA501B Establish a franchise operation.