Unit of competency Outline
Date retreived
22/07/2026 11:09 PM AWST
22/07/2026 11:09 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use communication systems in a taxicab
Use communication systems in a taxicab
Unit of competency
National Code
TLIB2090A
TLIB2090A
State Code
D4962
D4962
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2014
Field of Education
030515 - Automotive Vehicle Operations
Original Release Date
30/10/2014
Nominal Hours
5
Description
This unit involves the skills and knowledge required to use communication systems in a taxicab. It includes identifying features of the taxicab communication system and operating it effectively; using appropriate communication protocols and communicating with a base; and identifying faulty operation of communication equipment and taking appropriate action. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Identify features of taxi communication system
- 1.1 The features and functions of the taxi radio system are identified
- 1.2 The features and functions of the taxi computer dispatch system are identified
- 1.3 The features and functions of the taxi duress alarm system are identified (if fitted)
2Operate taxi communication system
- 2.1 Checks are carried out to confirm communication system is operational in accordance with the manufacturers instructions and workplace procedures
- 2.2 Communication system is used in a manner consistent with road laws and safe driving practices
- 2.3 Communication security is maintained in accordance with workplace procedures
3Use appropriate communication protocols
- 3.1 Received messages are interpreted and recorded where required in accordance with workplace procedures
- 3.2 Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users
- 3.3 Incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements
- 3.4 Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes
- 3.5 Appropriate protocols and procedures are followed when using communications systems during emergencies
4Maintain communication equipment operational status
- 4.1 Equipment is checked and maintained in working order in accordance with workplace procedures
- 4.2 Minor faults in the communications systems are promptly identified, diagnosed and repaired or reported in accordance with workplace procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication system may include:
computer dispatch
mobile phone, both on person or hands-free
vehicle mounted radio
security equipment, including duress alarm and camera (if fitted)
Equipment and technology may include:
taxicab
taxi meter
radio/computer dispatch
street directory
mobile phone
toll tags
Messages are interpreted by:
active listening
two-way conversation
questioning to obtain information and/or clarify information and understanding
routine oral reporting
Communication may involve:
English speaking people
people with limited ability to communicate in English
people with communication disabilities
use of phonetic alphabet
Communication problems may include:
misunderstanding
limited ability of others to communicate in English
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary
incorrect assumption that message has been received and or correctly understood
not following correct communication protocols and procedures
Workplace procedures may include:
relevant regulations, standards and codes of practice
relevant Australian and state/territory OH&S legislation
equal opportunity legislation and related policies
Information/documentation may include:
workplace communication procedures, protocols, checklists and instructions
manufacturers specifications for communications equipment
communication records
legislation, regulations and related documentation
emergency procedures
Worksite environment may include:
customers
depot personnel
other drivers
managers
police and other emergency service personnel
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication system may include:
computer dispatch
mobile phone, both on person or hands-free
vehicle mounted radio
security equipment, including duress alarm and camera (if fitted)
Equipment and technology may include:
taxicab
taxi meter
radio/computer dispatch
street directory
mobile phone
toll tags
Messages are interpreted by:
active listening
two-way conversation
questioning to obtain information and/or clarify information and understanding
routine oral reporting
Communication may involve:
English speaking people
people with limited ability to communicate in English
people with communication disabilities
use of phonetic alphabet
Communication problems may include:
misunderstanding
limited ability of others to communicate in English
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary
incorrect assumption that message has been received and or correctly understood
not following correct communication protocols and procedures
Workplace procedures may include:
relevant regulations, standards and codes of practice
relevant Australian and state/territory OH&S legislation
equal opportunity legislation and related policies
Information/documentation may include:
workplace communication procedures, protocols, checklists and instructions
manufacturers specifications for communications equipment
communication records
legislation, regulations and related documentation
emergency procedures
Worksite environment may include:
customers
depot personnel
other drivers
managers
police and other emergency service personnel
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
operating a taxicab communication system effectively
communicating effectively using communication systems
maintaining communication equipment operational status
using communication system during emergencies
identifying communication system problems or faults and taking appropriate action
maintaining workplace records and documentation
completing work systematically with the required attention to detail without damage to goods or equipment
showing evidence of application of relevant workplace procedures
showing evidence of an understanding of relevant regulations and codes
showing evidence of an understanding of OH&S regulations and hazard prevention policies and procedures
showing evidence of an understanding of workplace procedures and work instructions relating to the use of communication equipment
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Assessment of this unit must be undertaken on actual taxi radio equipment
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
operating a taxicab communication system effectively
communicating effectively using communication systems
maintaining communication equipment operational status
using communication system during emergencies
identifying communication system problems or faults and taking appropriate action
maintaining workplace records and documentation
completing work systematically with the required attention to detail without damage to goods or equipment
showing evidence of application of relevant workplace procedures
showing evidence of an understanding of relevant regulations and codes
showing evidence of an understanding of OH&S regulations and hazard prevention policies and procedures
showing evidence of an understanding of workplace procedures and work instructions relating to the use of communication equipment
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Assessment of this unit must be undertaken on actual taxi radio equipment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWN21 | TLIB2090 | Use communication systems in a taxi | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W913 | TLI21210 | Certificate II in Driving Operations | Qualification |