Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Workplace information
Workplace information may include:
standard operating procedures (SOPs)
specifications
production schedules
labels and codes
safety signs and symbols
materials safety data sheets (MSDS)
standard forms
verbal messages
requests or instructions
Information to be accessed/conveyed
Information to be accessed/conveyed may be:
verbal, written and/or screen-based and may include symbols, charts, signs, pictures, numbers and diagrams as relevant to own work
Typical subjects for communication
Typical subjects for communication include:
work functions
company policies and codes of practice
rights and responsibilities
employment conditions and entitlements
Workplace personnel
Workplace personnel may include:
people from diverse cultural backgrounds
Interactive communication processes
Interactive communication processes include:
active listening
turn taking
questioning
tolerating the views of others
seeking and providing constructive feedback

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of ability to:
exchange work-related information
ask questions to inform work practice
apply work information to work practice.

Context of and specific resources for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
advice on work roles and responsibilities
information technology as appropriate to the workplace
opportunities to interact with others using typical workplace communication processes
typical workplace information and systems.

Method of assessment
This unit should be assessed together with other units of competency relevant to the work role.

Guidance information for assessment
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.