Unit of competency Outline

Date retreived
22/07/2026 6:28 PM AWST

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Provide advice on livestock products

Provide advice on livestock products

Unit of competency
National Code
AHCLSK420
State Code
OCS68
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/12/2020
View on TGA
State Implementation and Classification
Approved Date
21/05/2021
Field of Education
080501 - Sales
Original Release Date
21/05/2021
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to identify customer needs and provide advice on livestock products.The unit applies to individuals who apply specialist skills and knowledge to providing advice on livestock products, including industry equipment, animal handling systems and stock feeds. This includes applying and communicating non-routine technical solutions to predictable and unpredictable problems.All work must be carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements, animal welfare legislation, and sustainability and biosecurity practices.No licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish customer needs
  • 1.1 Use interpersonal skills to engage customer and identify needs
  • 1.2 Handle customer enquiries courteously and promptly according to workplace procedures and legislative requirements
  • 1.3 Match available products to customer needs and ecological considerations
2. Research and provide product advice
  • 2.1 Research and update knowledge and understanding of livestock products and related products from authoritative sources
  • 2.2 Research local workplace and district requirements for livestock and related products
  • 2.3 Provide advice to customer in a timely and professional manner according to workplace procedures and legislative requirements
  • 2.4 Exhibit or demonstrate products safely to customer according to workplace procedures, workplace health and safety requirements and legislative requirements
  • 2.5 Address customer concerns and questions and suggest alternative or additional products to meet requirements for recommended products
No information
No information
Replaces
State Code National Code Title Type
BAR38 AHCMER405 Provide advice on livestock products Unit of competency