Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Assets may be static or dynamic and may include:
buildings
business and marketing contracts
equipment
furniture
goodwill
land
facilities
vehicles.
Maintenance may include:
backups
changing user codes
confirmation of operational effectiveness
identification and replacement of worn parts
inspection, lubrication, cleaning and adjustments
routine repairs.
Relevant documentation may include:
certification, including inspection certificates
costings, receipts and invoices
logs of equipment and system problems or faults
operational checks and maintenance conducted
parts and components replaced and materials used
planning permits
property leases, plans or contracts
recommendations for repairs
service and maintenance records
testing and commissioning results
warranty conditions and allowances.
Legislative requirements may be outlined and reflected in:
Australian standards, and quality assurance and certification requirements
award and enterprise agreements
codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
environmental and zoning laws affecting access security, access and property use
general duty of care to clients
home building requirements
local regulations and by-laws
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
relevant privacy laws
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Industry benchmarks may include:
discounted cash flow
employment rates
industry association performance index
inflation rate
internal rate of return
life cycle costing
published vacancy factors
tenancy mix.
Maintenance strategy may include:
cleaning
electrical
emergency lighting
evacuation
fire lighting
garden
housekeeping
painting
pests
plumbing
sanitary disposal
security
vertical movement
waste disposal
weather proofing.
Clients may include:
building supervisors
government and legal instruments or agencies
institutions
insurers
internal and external property groups
legal advisers
private investors
property agents and property owners
risk assessors
tenants.
Maintenance methods may include:
internal employee services
lease contractual obligations
outsourcing of external contracts with arms length organisations.
Safety and security requirements may be satisfied through:
adherence to OHS policies and procedures for the containment of:
emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threat
potential health and safety hazards, such as physical, mechanical or chemical agents already in the work environment, or brought to the environment, or created as a by-product of work done on the site.
Specialist advice may be sought from:
architects
bankers and financiers
builders
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
subcontractors
technical experts.
Resources may relate to:
materials
personnel
tools and equipment
training
transport.
Relevant people may include:
agents
clients
engineers and technicians
government personnel
installers
legal representatives
management and colleagues
members of industry associations
property owners
site personnel
subcontractors
technical experts
tenants
tradespeople.
Communication strategies may include:
active listening
clear presentation of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Evaluation methods could be qualitative or quantitative and may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.
Business equipment and technology may include:
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications
work computers.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of determining asset maintenance requirements and implementing and reviewing appropriate strategies to meet the needs of individual clients. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
designing a maintenance strategy that includes procedures to select maintenance contractors and ensure the safety and security of clients and others
determining maintenance system requirements and intervals using industry benchmarks and OHS considerations
determining asset maintenance requirements and implementing and reviewing appropriate strategies to meet the needs of individual clients
knowledge of organisation's practices, ethical standards and legislative requirements associated with preparing a detailed budget, including a risk analysis and estimate of resource requirements
reviewing and evaluating an asset maintenance strategy and presenting the results.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations

suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.