Elements and Performance Criteria

The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.

General Contexts may include but are not limited to:
Type of products and services provided
Technology for telephone systems
Award or workplace/ enterprise agreements
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Customers including other businesses or end consumers serviced through business customers or directly
Varying levels of staff training
Worksite specific context, variations and environments

Workplace Contexts may include but are not limited to:
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health & Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.

Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to:
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act

Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols

Work site environment factors may include but are not limited to
Customers may include:
External and internal contacts
Customers may include new or repeat contacts
Business or direct customers

Business type may cover:
Size of business
Legal structure
Nature of the products and services
Types of customers

Communication may occur with:
External customers
Internal contacts including management and other team members

Work schedules may include:
Task lists
Duty statements
Rosters
Shifts
Timetables
Seasonal events

Product knowledge may include:
Warranties
Corresponding benefits of various products
Use-by dates
Storage requirements
Stock availability

Team members may include:
Management
Staff members
Business customers
Others

Workplace documents:
Stock sheets
Plan-o-grams
Timetables, staff record forms.
Credit slips
Invoices
Credit notes
Product return slips
Telephone message pads

Numerical techniques may include:
Addition/subtraction
Multiplication/division
Percentages.

Numerical problems may include calculations of:
Cash amounts
Credit checks
Ordering amounts
Storage space
Time factors

Meetings may be:
Single location - Face to face
Multi-locational (eg. videoconferencing or virtual means, Internet)
Minuted or informal

The following components of the Evidence Guide relate directly to the Performance Criteria and the Range of Variables for the unit of competency and will inform and provide guidance for assessment of the unit in the workplace and/or training program. This Evidence Guide must be read in conjunction with the Assessment Guidelines for the National Wholesale Training Package.

Critical aspects of evidence
Assessment requires evidence of the following be collected:
Ability to define and explain distinguishing features of:
The wholesale industry
Sectors within the industry
Characteristics of a specific workplace
Customers serviced by a wholesale business operation
Plan a personal career pathway.
Confirm an employee's rights and responsibilities in regards to awards/enterprise agreements
Accessing, comprehending and processing information accurately according to business policies and procedures
Participating actively and positively within a workplace team
Identify and discuss customers by type and requirements.
Plan and achieve personal task list/ duty rosters.
Use correct industry terminology.

Interdependent assessment of units
This unit may be assessed in conjunction with other units that form part of a job role or function.

Underpinning knowledge and skills
Display knowledge in terms of job role or function:
Display of knowledge of a supply chain and the concept of the roles of different players at every stage within a supply chain.
Industry terminology
Business organisational structure
Policy and procedures in a specific workplace
Rights and responsibilities of employers and employees in wholesale workplace
Forms of work in wholesale industry
Major changes affecting wholesale workplaces
Basic operational requirements, including those impacting:
Products and services
Legislation and statutory requirements, such as:
Equal opportunity legislation
Equal employment opportunity legislation
Anti-discrimination legislation.
Industry awards / enterprise agreements.

Business policies and procedures, in regard to:
External and internal customer contact
Hygiene and self presentation
Verbal and non verbal presentation
Code of conduct
Allocated duties and responsibilities
Collecting, organising and processing information.
Occupational, health and safety aspects to work within the industry

Display skills in terms of job role or function, including the ability to:
Literacy skills in regard to the comprehension of workplace documents
Flexibility in dealing with teams, and the response to this in reviewing
Application of relevant policy and procedures in a workplace
Organisation of personal task completion

Resource Implications
Access to required assessment evidence, time spent with assessee in assessment, competency outcomes and appropriate assessment facilities.

Consistency in performance
The assessment method should be conducted over time to cover all elements and performance criteria, across a range of variables.
Work practices should be completed in accordance with safe operating procedures to minimise the risk of injury to self or others or damage to goods, equipment or products.

Context for assessment
Assessment may occur on the job, or off-the-job.