Unit of competency Outline
Date retreived
22/07/2026 6:26 PM AWST
22/07/2026 6:26 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Assist families to self manage contact
Assist families to self manage contact
Unit of competency
National Code
CHCCONS504C
CHCCONS504C
State Code
WC839
WC839
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090513 - Counselling
Original Release Date
21/07/2014
Nominal Hours
60
Description
This unit of competency describes the skills and knowledge required to work with families to achieve the greatest level of self management of safe contact arrangements
Notes
Elements and Performance Criteria
1. Assess suitability for self managed contact
- 1.1 Review existing court orders
- 1.2 Explain options for community support outside of the children's contact service
- 1.3 Respectfully engage parents in the planning process for self managed contact to occur
2. Plan with parents to establish self managed contact
- 2.1 Help parents to identify issues and barriers to self manage contact
- 2.2 Develop a case plan to assist the family achieve self managed contact according to organisation policy
- 2.3 Model time management and planning skills to parents seeking self managed contact
- 2.4 Model parenting skills and appropriate child behaviour management
- 2.5 Use negotiation skills to assist parents to reach agreement about self managed contact
- 2.6 Ensure that plans for self managed contact are in accordance with court orders
3. Monitor and review transition plan
- 3.1 Review the transition into self management plan regularly
- 3.2 Revise the plan as determined by family and/or worker assessment of new or existing information
- 3.3 Maintain a child focused approach in transition planning
- 3.4 Encourage parents to remain child focused in all aspects of transition form the support of Children's Contact Service
- 3.5 Follow revised plans to assist families achieve self managed contact
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Court orders may include:
Parental contact and residency
Child protection
Domestic and family violence issues
Options for community support may include but is not limited to:
Counselling and family support services
Dispute resolution services
Health and medical services
Child support agency
Centrelink
Alcohol and other drugs (AOD) services
Domestic violence services
Legal aid
Mental health services
Cultural community connections
Respectfully engage parents must include:
Impartial and objective attitudes of workers
Acknowledge individuality and experiences
Respects the rights of parents to choose to participate
Respects culturally diverse range of parenting skills and choices
Issues and barriers may include:
Domestic and family violence past or present
AOD issues
Mental health issues particularly unmanaged
Physical, verbal or emotional and psychological abuse
Social and geographic isolation
Physical and/or intellectual disability
Health matters
Accommodation issues
Other legal matters
Self managed contact may include:
Contact arrangements that are agreed to by both parents and managed without the support of the Contact Service and are considered to be in the best interest of the child
Child focused approach:
Practice is aimed at facilitating information about the child's needs/wants to the parents , acting in the 'best interests of the child'
Model parenting skills and appropriate child behaviour management includes:
Effective and respectful communication with children
Seeking clarification on what the child wants to have happen, how they think this might happen, how they feel about the situation, seeking understanding form the child's perspective any changes that might assist with any contact refusal
Encouraging and respecting children's views and ideas
Appropriate management of child behaviour
Appropriate content for discussion with children
Expressing feelings and emotions
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Court orders may include:
Parental contact and residency
Child protection
Domestic and family violence issues
Options for community support may include but is not limited to:
Counselling and family support services
Dispute resolution services
Health and medical services
Child support agency
Centrelink
Alcohol and other drugs (AOD) services
Domestic violence services
Legal aid
Mental health services
Cultural community connections
Respectfully engage parents must include:
Impartial and objective attitudes of workers
Acknowledge individuality and experiences
Respects the rights of parents to choose to participate
Respects culturally diverse range of parenting skills and choices
Issues and barriers may include:
Domestic and family violence past or present
AOD issues
Mental health issues particularly unmanaged
Physical, verbal or emotional and psychological abuse
Social and geographic isolation
Physical and/or intellectual disability
Health matters
Accommodation issues
Other legal matters
Self managed contact may include:
Contact arrangements that are agreed to by both parents and managed without the support of the Contact Service and are considered to be in the best interest of the child
Child focused approach:
Practice is aimed at facilitating information about the child's needs/wants to the parents , acting in the 'best interests of the child'
Model parenting skills and appropriate child behaviour management includes:
Effective and respectful communication with children
Seeking clarification on what the child wants to have happen, how they think this might happen, how they feel about the situation, seeking understanding form the child's perspective any changes that might assist with any contact refusal
Encouraging and respecting children's views and ideas
Appropriate management of child behaviour
Appropriate content for discussion with children
Expressing feelings and emotions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills.
Observation of workplace performance is essential for assessment of this unit.
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace on more than one occasion.
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of workplace settings, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Method of assessment
Observation in the workplace
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language barriers other than English
Where the candidate has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills.
Observation of workplace performance is essential for assessment of this unit.
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace on more than one occasion.
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a period of time and/or in a number of workplace settings, any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Method of assessment
Observation in the workplace
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.
The assessment environment should not disadvantage the candidate
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language barriers other than English
Where the candidate has a disability, reasonable adjustment may be applied during assessment
Language and literacy demands of the assessment task should not be higher than those of the work role
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2318 | CHCCONS504B | Assist families to self manage contact | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWA95 | CHCFAM006 | Assist families to self-manage contact | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J591 | CHC40313 | Certificate IV in Child, Youth and Family Intervention | Qualification |
| J020 | CHC41412 | Certificate IV in Child, Youth and Family Intervention (residential and out of home care) | Qualification |
| D315 | CHC51108 | Diploma of Children's Contact Services Work | Qualification |
| AWL8 | CHC42015 | Certificate IV in Community Services | Qualification |
| AWM0 | CHC52015 | Diploma of Community Services | Qualification |
| D334 | CHC80208 | Graduate Diploma of Relationship Counselling | Qualification |