Elements and Performance Criteria

The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency:

Creating vision

inspiring commitment of human resource efforts toward organisational objectives

Diversity

any difference between individuals and groups

age

gender

race

nationality

political and philosophical beliefs

or any other different individual or group characteristic

Event management

planning and management of events

staged once by a particular event organiser eg state hockey championship

annual activities, eg, pro-am golf tournament

events conducted regularly eg fun runs and walks

open to public or a specific interest group

predetermined opening and closing dates

do not require permanent structures owned by organiser

Human resource plan

documentation showing details of an organisations personnel matched to roles and responsibilities

Leadership

motivation

volunteers in teams

conflict management

stress management

dealing with difficult volunteers

good practice examples

rewards and recognition

Problem solving processes

grievance procedures

dispute resolution procedures

mediation

conciliation

arbitration

Role of volunteers

coach

fundraiser

instructor

judge

umpire

referee

administrator

organiser

leader

catering

team support

management of events

projects

finance

administration of facilities

administration of equipment/uniforms

assist with marketing/promotions

technical assistance

maintenance

run events

supervision of children

activity leaders

transport

Recruitment and selection checklist

human resource needs

job analysis

recruitment plan

criteria to screen applicants

interview process

reference check

Responsibilities

resource management

finance

personnel management

coaching

administration

Social and other motivations

socialisation

enjoyment

loyalty

desire to do something different

support of family members and/or friends

meet new people

break from routine

sense of involvement

learn new skills

increased self esteem

pathway to employment

travel

acknowledgment

status

Target areas

past and present membership

family

friends

local community and community groups

volunteer agencies

unemployed people

service organisations

Volunteer coordinator

position similar to human resource manager or personnel officer

manages the volunteer program and volunteer policies

link between management committee or board and volunteers

Volunteer management policy

volunteer management philosophy

volunteer eligibility

rights and responsibilities

out-of-pocket expenses

record keeping

training and accreditation

absences

conflict of interest

dismissing volunteers

Volunteer rewards

free admittance to games/competitions/events

free/discounted merchandise

meet new people

break from routine

sense of involvement

learn new skills

increased self esteem

pathway to employment

Work environment

size of organisation

type of organisation

location

complexity

product/service range

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements.
Critical aspects of evidence to be considered
Assessment must confirm sufficient knowledge of the development and implementation of volunteer management within a club or organisation
Assessment of performance should be over a period of time covering all categories from the Range Statements
Assessment must confirm the ability to apply knowledge and appropriate techniques to
analyse needs for volunteer participation
implement volunteer recruitment program
conduct activities to maximise volunteer retention
manage event volunteers
develop volunteer management policy
coordinate volunteers
demonstrate leadership in volunteer management

Interdependent assessment of units
This unit must be assessed after attainment of competency in the following unit(s)
Nil
This unit must be assessed in conjunction with the following unit(s)
Nil
For the purpose of integrated assessment, this unit may be assessed in conjunction with the following unit(s)
SRSSPA009A Develop practices to conduct effective club management

Required knowledge and skills
Required knowledge
Knowledge of relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Knowledge of recruitment methods and training processes
Knowledge of organisation's policy and procedures for developing roles and responsibilities for volunteers
Knowledge of work supervision
Knowledge of team facilitation
Knowledge of relevant policies related to volunteers
Knowledge of human resource specialist assistance available
Knowledge of organisational plans and objectives
Knowledge of human resource planning
Knowledge of organisational support services for volunteers (external and internal)
Required skills
Interpersonal skills in order to develop rapport with all relevant persons
Communication skills, written and verbal, in order to effectively communicate with all relevant persons

Resource implications
Physical resources - assessment of this competency requires access to
relevant guidelines, policies and procedures
Human resources - assessment of this competency will require
personnel with sports administration competency at the appropriate level
personnel to be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area
personnel to have attained the National Competency Standards for Assessment BSZ401A, BSZ402A and BSZ403A

Consistency in performance
Due to the issues such as variable sports administration situations, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to sports administration

Context for assessment
This unit of competency must be assessed in the context of a sporting activity with a range of real clients. For valid and reliable assessment the activity should be conducted in a real or simulated environment with sporting participants. The environment should be safe, with noise to a level experienced with an activity in full operation and support serviced provided for optimum performance
This unit of competency should be assessed through the observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Communicating ideas and information
Developplan to manage volunteers (2)

Collecting analysing and organising information
Collect and analyseinformation related to volunteer management (2)

Planning and organising activities
Prepare documentationfor induction and training of volunteers (2)

Working with others and in teams
Seek advice from others (2)

Using mathematical ideas and techniques
Not applicable (0)

Solving problems
Dealwith contingenciesand establish problem solving processes (2)

Using technology
Use computer to prepare documentation (1)