Unit of competency Outline

Date retreived
22/07/2026 10:22 AM AWST

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Sell automotive products and services

Sell automotive products and services

Unit of competency
National Code
AURSCA105
State Code
OCL79
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/11/2020
View on TGA
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
080501 - Sales
Original Release Date
31/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to sell products and services in an automotive retail environment. It involves identifying potential sales opportunities, and presenting, demonstrating and selling a range of automotive products and services.The unit applies to those working in the automotive sales and service industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Engage customer and identify potential sale
  • 1.1 Maintain welcoming customer environment and approach customer in a timely and professional manner according to workplace procedures
  • 1.2 Use interpersonal skills to engage the customer according to workplace procedures
  • 1.3 Identify customer needs and expectations for specific products and services through questioning and active listening
2. Present and demonstrate product or service to customer
  • 2.1 Select product or service options that best meet customer needs
  • 2.2 Explain and demonstrate product or service features, functions and accessories, eliciting customer interaction
  • 2.3 Give customers the opportunity to test or trial the product or service in line with workplace procedures
  • 2.4 Assist customers to identify their preferred option
3. Obtain customer agreement to purchase product or service
  • 3.1 Discuss or negotiate price for product or service and agree with customer
  • 3.2 Make sale using closing technique according to workplace procedures
  • 3.3 Process and document sale according to workplace procedures
4. Complete transaction and customer follow-up procedures
  • 4.1 Supply or deliver product or service transaction to customer according to supplier specifications and workplace delivery procedures
  • 4.2 Determine customer satisfaction and take remedial action as required to maximise repeat business or referral opportunities
  • 4.3 Identify opportunities for value adding or repeat sales and take follow-up action in line with workplace procedures
  • 4.4 Complete customer records and develop plans for follow-up of potential new sales of products and services
No information
No information
Replaces
State Code National Code Title Type
AXB26 AURSCA005 Sell automotive products and services Unit of competency