Unit of competency Outline

Date retreived
22/07/2026 9:57 AM AWST

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Manage mediation processes

Manage mediation processes

Unit of competency
National Code
BSBHRM510
State Code
AUH59
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
15/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation.It applies to individuals who have a role in human resource management of mediation within their organisation, or who may work as consultants providing mediation services to organisations ensuring the policy framework required for the management of mediation and the skills associated with the provision of mediation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop mediation guidelines
  • 1.1 Research and collate history of disputes and dispute resolution within the organisation, including triggers for disputes
  • 1.2 Consult identified key stakeholders to determine requirements related to mediation
  • 1.3 Determine mediation requirements within the organisation
  • 1.4 Research and document models and systems for mediation
  • 1.5 Identify and document parameters for a mediation system from consultation and research process
  • 1.6 Draft and validate guidelines for mediation with stakeholders
  • 1.7 Obtain endorsement for guidelines from senior management team
  • 1.8 Circulate guidelines and train mediators in guidelines and procedures
2 Prepare for mediation
  • 2.1 Identify parties in dispute requiring mediation and explain mediation procedure, in accordance with established guidelines
  • 2.2 Obtain agreement and willingness to participate in mediation process
  • 2.3 Conduct separate interviews with parties in dispute and clarify issues
  • 2.4 Verify and document position of each party to the dispute
  • 2.5 Determine boundaries for allowable options in dispute
3 Settle dispute through mediation
  • 3.1 Use a range of communication techniques to mediate
  • 3.2 Establish mutual agreement between parties in dispute
  • 3.3 Formulate options for resolution of dispute and preferences
  • 3.4 Continue with mediation until agreement is reached or time constraints conclude
4 Finalise and review mediation
  • 4.1 Circulate documented agreements to all parties and complete all documentation required by organisational guidelines
  • 4.2 Review effectiveness of mediation, identify improvements and refine mediation guidelines
  • 4.3 Assess and maintain currency of knowledge and skill base of mediators
No information
No information
Replaces
State Code National Code Title Type
D0742 BSBHRM510A Manage mediation processes Unit of competency
Replaced By
State Code National Code Title Type
OCG25 BSBHRM527 Coordinate human resource functions and processes Unit of competency
State Code National Code Title Type
AVU9 BSB50215 Diploma of Business Qualification
AVT7 BSB50615 Diploma of Human Resources Management Qualification
BDZ6 BSB50618 Diploma of Human Resources Management Qualification