Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.


Handling, storage and transport of dangerous or hazardous goods may include:
transportation
storage
disposal
co-location requirements
labelling and identification.

Dangerous or hazardous goods may include:
electrical equipment
chemicals
flammable goods
explosive goods
waste.


Handling, storage and transport of food may include:
storage, including:
refrigeration
freezers
cool rooms
dry stores
refrigerated or frozen transport
food segregation
food packaging for storage
labelling of food
stock rotation
optimum maintenance of storage areas, including:
cleanliness
lighting
required temperatures
free from vermin or infestation
free from defects
optimum temperature management
ventilation of storage area
sanitation of storage area
disposal of damaged or spoiled supplies.


Food may include:
supplies received from both internal and external suppliers and maintained within a stock control system, including:
dry goods
hazardous foods
dairy goods
meat and seafood
poultry
fruit and vegetables
frozen goods.


Identification may be by means of:
product labels
industry and regulatory authorities
internal business experts
prevailing codes and practices.


Business policy and procedures may relate to:
transport and storage of goods
labelling requirements
codes of conduct
interpersonal communication
dealing with complaints and grievances.


Relevant legislation and government requirements may include:
food safety regulations
OHS
environmental protection legislation
awards and agreements
waste disposal
hazardous substances and dangerous goods
product labelling
manual handling
confidentiality and privacy
Trade Practices Act
transport, handling and storage of goods
equal employment opportunity (EEO)
anti-discrimination
unfair dismissal
workplace relations.


Diversity covers differences, including:
cultural
racial
intellectual
ethnic background
physical
gender
languages
customs
age
sexual preferences
religious beliefs.


Appropriate channels may include:
verbal reports
written reports
presentations
informal and formal meetings.


Grievances or complaints may be reported by:
management
staff
staff representative
customers.


Record may refer to:
purchase requests and orders
tender submissions and proposals
invoices and payment requests
statements and petty cash vouchers
offer and contract documents
evaluation process documentation
records of authorised officers' decisions
corporate credit card transaction statements
records of supplier performance
financial statements
asset registers
records of conversation
human resources files.


Relevant legislation and requirements affecting business operations may vary in relation to:
types of products and services provided
size, type and location of business
business merchandise range
characteristics of specific products or services
varying levels of staff training
worksite-specific context, variations and environments.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implements and maintains product storage, transport and handling techniques according to legislative and policy requirements on a consistent basis
identifies, describes and demonstrates safe work behaviours
understands and adheres to diversity, equity and equal employment opportunity (EEO) principles
maintains security of work space, data and technology and equipment according to relevant legislative requirements
identifies, accesses and understands a range of relevant legal requirements, codes of practice and business policy with regard completion of job duties and functions.


Context of and specific resources for assessment
Assessment must ensure access to:
relevant documentation, such as:
relevant legislation and statutory requirements
information on the internal and external operating environment
business policy and procedures manuals
information on:
business operations
markets
competitors
products and services
suppliers.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolio of evidence
written or verbal questioning to assess knowledge and understanding.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.


Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.