Elements and Performance Criteria

The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.

General Contexts may include but are not limited to
Type of products and services provided
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Business merchandise range
Strategic measurement and evaluation systems and processes
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Business service range
Customers including other businesses or end consumers serviced through business customers or directly
Varying levels of staff training
Worksite specific context, variations and environments

Workplace Contexts may include but are not limited to
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health & Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.

Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act

Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols

Work site environment factors may include but are not limited to
Market research information may be obtained by use of
Electronic (eg. data base, Intranet, Virtual Private Network, Ultranet, Internet search)
Written (eg. newspapers, annual reports, Australian Bureau of Statistics reports)
Visual media (eg. videos, television news)

Dangerous and hazardous goods includes those identified by
Product labels
Industry and regulatory authorities
Internal business experts
Experts as dangerous
Prevailing Codes and Practices

Compliance requirements covering operation may include
Domestic, import or export based businesses.

Dangerous and hazardous goods handling includes
Transportation
Storage
Disposal
Co-location requirements
Labelling and identification

Reporting may include
Public notification
Electronic
Verbal
Annual reports
Internal and/or external
Statistical reports

Diversity covers differences including
Cultural
Racial
Intellectual
Ethnic background
Physical
Gender
Languages
Customs
Age
Sexual preferences
Religious beliefs

Records may include
Purchase requests and orders
Tender submissions and proposals
Invoices and payment requests
Statements and petty cash vouchers
Offer and contract documents
Evaluation process documentation
Records of authorised officers' decisions
Corporate credit card transaction statements
Records of supplier performance
Financial statements
Asset registers
Records of conversation

The following components of the Evidence Guide relate directly to the Performance Criteria and the Range of Variables for the unit of competency and will inform and provide guidance for assessment of the unit in the workplace and/or training program. This Evidence Guide must be read in conjunction with the Assessment Guidelines for the National Wholesale Training Package.

Critical aspects of evidence
Assessment requires evidence of the following be collected:
Handle products according to safe practices on a consistent basis, over a period of time and performance contexts
Demonstrates safe work behaviours
Adheres to diversity, equity and EEO principles
Maintains security of work space, data and technology/ equipment
Complies with relevant legal and legislative requirements
Details understanding of legal requirements, codes of practice and business policy with regards completion of job duties and functions

Interdependent assessment of units
This unit may be assessed in conjunction with other units that form part of a job role or function.

Underpinning knowledge and skills
Display knowledge in terms of job role or function
Prioritising work schedule
Recording, storing and transferring information
Confidentiality and security requirements
Information sources on product and supply arrangements for customers
Business policy and procedures impacting job role or function
Dangerous and hazardous products/ goods Code of Practice
Codes of conduct
Approval processes
Equal Employment Opportunity, equity and diversity principles and practices
Industry bodies
Unions or employee associations
Technical or management experts/ advisers
Trade Practice law
Relevant commercial law and legislation
Occupational health and safety aspects of job
Relevant consumer law, commercial law and legislation

Display skills in terms of job role or function, including the ability to:
Implement company and legislative policy with handling, storing and transporting dangerous goods
Implement company and legislative policy with handling, storing and transporting hazardous goods
Implement company and legislative policy with handling, storing and transporting fresh food
Posting special signs as required
Record, store and transfer information
Identify and adhere to relevant government legislation and business requirements
Maintain confidentiality and security of all data
Handle products according to safe practices
Literacy and numeracy skills related to workplace safety signs, manuals and instructions
Locate and interpret labels and handling instructions for products/ goods
Able to handle products/ goods according to their specific dangerous and hazardous, or food safety requirements.
Work safely with other team members or suppliers/ external personnel as required
Identification and correct use of equipment
Plan own work

Resource Implications
Access to required assessment evidence, time spent with assessee in assessment, competency outcomes and appropriate assessment facilities.

Consistency in performance
The assessment method should be conducted over time to cover all elements and performance criteria, across a range of variables.
Work practices should be completed in accordance with safe operating procedures to minimise the risk of injury to self or others or damage to goods, equipment or products.

Context for assessment
Assessment may occur on the job, or off-the-job.