Unit of competency Outline
Date retreived
22/07/2026 10:50 AM AWST
22/07/2026 10:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Create user documentation
Create user documentation
Unit of competency
National Code
ICAICT301A
ICAICT301A
State Code
D7855
D7855
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/09/2011
Field of Education
020399 - Information Systems, N.e.c.
Original Release Date
29/09/2011
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to create user documentation that is clear to the target audience and easy to navigate.
Notes
Elements and Performance Criteria
1. Determine documentation standards and requirements
- 1.1 Determine documentation requirements
- 1.2 Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
- 1.3 Design documentation templates using appropriate software and obtain approval from appropriate person
2. Produce user documentation
- 2.1 Conduct a review of the subject system, program, network or application in order to understand its functionality
- 2.2 Gather existing technical, design or user specifications and supporting documentation
- 2.3 Create user documentation based on template to record the operation of the subject system, program, network or application
3. Review and obtain sign-off
- 3.1 Submit user documentation to target audience for review
- 3.2 Gather and analyse feedback
- 3.3 Make changes to user documentation
- 3.4 Submit user documentation to appropriate person for approval
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Documentation may include:
design specifications
electronic copy
internet and intranet
online help
training materials in either hard copy
user manuals and procedure manuals.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards
policy relating to cataloguing, sign-off, storage, distribution and revision.
User documentation may include:
brochures
help references
online help
project specifications
reports
training materials and self-paced tutorials
user guides
user manuals.
Software may include:
commercial software applications
graphics packages
help file creation software
multimedia authoring tools
organisation-specific software
presentation applications
word-processing packages.
Appropriate person may include:
authorised business representative
client
supervisor.
Documentation may include:
design specifications
electronic copy
internet and intranet
online help
training materials in either hard copy
user manuals and procedure manuals.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards
policy relating to cataloguing, sign-off, storage, distribution and revision.
User documentation may include:
brochures
help references
online help
project specifications
reports
training materials and self-paced tutorials
user guides
user manuals.
Software may include:
commercial software applications
graphics packages
help file creation software
multimedia authoring tools
organisation-specific software
presentation applications
word-processing packages.
Appropriate person may include:
authorised business representative
client
supervisor.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to create user documentation that:
meets business requirements
caters for a diverse readership
is clear to the target audience
is easy to navigate.
Context of and specific resources for assessment
Assessment must ensure access to:
documentation standards
software tools for effecting documentation
information about system, platform, network or application being documented
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate producing documents for users using appropriate software
review of candidate’s changes to user documentation based on user feedback
verbal or written questioning to assess candidate’s knowledge of functionality of the system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to create user documentation that:
meets business requirements
caters for a diverse readership
is clear to the target audience
is easy to navigate.
Context of and specific resources for assessment
Assessment must ensure access to:
documentation standards
software tools for effecting documentation
information about system, platform, network or application being documented
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate producing documents for users using appropriate software
review of candidate’s changes to user documentation based on user feedback
verbal or written questioning to assess candidate’s knowledge of functionality of the system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0092 | ICAD3218B | Create user documentation | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUU24 | ICTICT301 | Create user documentation | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D556 | ICA30111 | Certificate III in Information, Digital Media and Technology | Qualification |