Accredited course Outline

Date retreived
22/07/2026 10:11 AM AWST

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Certificate III in Tourism (Tourist Information Services)

Certificate III in Tourism (Tourist Information Services)

Accredited course
National Code:
4462
State Code:
6017
TGA Status:
Draft
DTWD Status:
Approved
State Implementation and Classification
Approved Date
08/02/1996
Field of Education
080701 - Tourism
AQF Level
Certificate III in
Nominal Hours
610
Duration
Unspecified
Stream of Study
Complete "Other Skills" Course (3222)
Accredited Date
21/05/1998
Expiry Date
07/11/1998
VET Act Classifier
C
VET Act Conditions
Description

To provide skills and knowledge in the tourism industry which may enhance the
employment options of persons seeking employment as a Tourist Information
Officer, Travel Advisor, Tourist Information Coordinator or Tourist Information
Supervisor.

Schedule
1. CORE

STAGE 1

State Code National Code Title Hours Type
21250 Basic Calculations 10 Module
21112 ITR13A Computer Operations 20 Module
21252 GSM3 Cultural Awareness 6 Module
21103 ITR4 Customer Relations 8 Module
21102 ITR3 Interpersonal Skills 8 Module
21100 TC001 Introduction to Travel & Tourism 20 Module
21113 ITR13B Keyboard and Word Processing 20 Module
21101 ITR 2 Occupational Health and Safety 12 Module
21104 ITR5/6 Tourism Office Procedures 20 Module
21106 ITR8 Tourism Operations - Information Services 20 Module
2. CORE

STAGE 2

State Code National Code Title Hours Type
21137 BTR9B Automated Reservations System - Domestic 30 Module
21145 BTR12 Business Relations 10 Module
21259 COR02 Cross Cultural Communication 27 Module
21122 SOP01 Destination and Products - Australia 34 Module
21146 BTR13 Itinerary Preparation 15 Module
65011 NCS003 Job Seeking Skills 17 Module
21136 BTR9A Manual Reservation Procedures 20 Module
21147 BTR14/15 Point of Sale Procedures 20 Module
21144 BTR10/11 Travel and Tourism Documentation 20 Module
21131 BTR 5/6 Travel and Tourism Sales 30 Module
21276 GSM26 Workteam Communication 15 Module
3. CORE

STAGE 3

State Code National Code Title Hours Type
21171 ATR4 Advanced Itinerary Preparation 20 Module
21123 BTR4 International Travel Destinations 50 Module
21160 ATR1 One to One Job Instruction 18 Module
21172 ATR5 Servicing Committees 20 Module
21270 GSM20 Tourism Law 30 Module
21268 GSM18 Tourism Marketing Principles 30 Module
21162 ATR2B Tourism Operations Coordination - Information Services 30 Module
21173 ATR6 Tourism Retailing Administration 30 Module
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