Qualification Outline
22/07/2026 7:34 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Business (Frontline Management)
Certificate III in Business (Frontline Management)
BSB30501
C318
Deleted
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 17/08/2001 | Current | Approved |
Description
Schedule
1.
6 units are required for this qualification, consisting of 4 core units and 2 extra units from the units listed in Group 2.
CORE - Learners are required to complete four (4) units from the five listed in the core group.
**NOTE** The rules of this qualification are different from the general pattern of qualifications in the Business Services Training Package. The reasons for this are explained in the section on Design of the Business Services Training Package Qualfications under the heading "Exceptions to the rules".
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C7028 | BSBFLM303B | Contribute to effective workplace relationships | 30 | Unit of competency |
| C3546 | BSBCMN311A | Maintain Workplace Safety | 20 | Unit of competency |
| C3537 | BSBCMN302A | Organise personal work priorities and development | 30 | Unit of competency |
| C3582 | BSBFLM302A | Support leadership in the workplace | 40 | Unit of competency |
| C3585 | BSBFLM305A | Support operational plan | 40 | Unit of competency |
2.
Learners are required to select two electives from the following units.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| C3545 | BSBCMN310A | Deliver and Monitor a Service to Customers | 20 | Unit of competency |
| C3584 | BSBFLM304A | Participate in work teams | 40 | Unit of competency |
| C3586 | BSBFLM306A | Provide workplace information and resourcing plans | 40 | Unit of competency |
| C3591 | BSBFLM311A | Support a workplace learning environment | 40 | Unit of competency |
| C3589 | BSBFLM309A | Support continuous improvement systems and processes | 40 | Unit of competency |
| C3547 | BSBCMN312A | Support Innovation and Change | 20 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| 9016 | 2612 | Certificate III in Workplace Leadership | Accredited course |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| C655 | BSB30504 | Certificate III in Business (Frontline Management) | Qualification |
VET Info Notes
1. This qualification is the copyright of The Australian National Training Authority.
2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.
3. This qualification was entered on to the CMS by the Central TAFE on 14/12/01.
4. This qualification was amended by Central TAFE on the 21/08/03 with the addition of C3546 - BSBCMN311A - Maintain
Workplace Safety as a valid core unit as per the structure listed in the Business Service Training Package on page 53,
further notes were also added to fully explain the qualification rules.