Unit of competency Outline

Date retreived
22/07/2026 10:14 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information from and about records

Provide information from and about records

Unit of competency
National Code
BSBRKG402
State Code
AUK02
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to provide effective responses to enquiries from potential users of records, using appropriate processes to access and provide information about records.It applies to individuals who use a range of organisational and analytical techniques in working with an organisation’s business and records systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and gather records required
  • 1.1 Identify specific information or search criteria required by user
  • 1.2 Identify range of records likely to contain information required and find out their availability using appropriate finding aids and records systems
  • 1.3 Obtain range of records likely to contain information required by user, and analyse content
  • 1.4 Track records to identify and record any change in location and use, in accordance with business or records system rules and organisational procedures
  • 1.5 Explain to user any obstacles to obtaining specific records within specified time and reach agreement on a timeframe for provision of records
2. Interpret and administer access rules and procedures
  • 2.1 Identify person requesting record/s and confirm access category, in accordance with organisational procedures
  • 2.2 Apply access restriction rules and guidelines to record/s requested to match access category of person requesting record/s
  • 2.3 Inform person requesting record/s of their rights to review the decision where access restriction rules and guidelines prevent access
3. Provide the required information and/or records
  • 3.1 Prepare requested information/records in appropriate formats, and in accordance with organisational procedures and specified timelines
  • 3.2 Mask specific records, or portions thereof, in accordance with access rules and organisational procedures
  • 3.3 Document records retrieved and used to provide information, in accordance with business or records system operation and organisational procedures
  • 3.4 Record new locations provided to user in accordance with system rules and organisational procedures
  • 3.5 Deliver record, or record information, within specified timeframes
No information
No information
Replaces
State Code National Code Title Type
D0982 BSBRKG402B Provide information from and about records Unit of competency
Replaced By
State Code National Code Title Type
OCE56 BSBINS408 Provide information from and about records Unit of competency