Unit of competency Outline

Date retreived
22/07/2026 12:39 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information from and about records

Provide information from and about records

Unit of competency
National Code
BSBINS408
State Code
OCE56
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
16/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to provide responses to enquiries from potential users of records, using relevant processes to access and provide information about records according to organisational policies and procedures.The unit applies to individuals who use a range of organisational and analytical techniques in working with an organisation’s business and records systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and retrieve records required
  • 1.1 Identify specific information required or search criteria provided by relevant stakeholders
  • 1.2 Identify records likely to contain information required and identify availability using relevant search aids and records systems
  • 1.3 Retrieve range of records likely to contain information required by user, and analyse content
  • 1.4 Track records to identify and document any change in content, use and location according to organisational policies and procedures
  • 1.5 Explain to relevant stakeholders any issues in obtaining specific records within time requirements and negotiate a timeframe for delivery of records
2. Interpret and administer access rules and procedures
  • 2.1 Identify person requesting records and confirm access clearance, according to organisational procedures
  • 2.2 Check security classification of records and access restrictions cover the access clearance of person requesting the record
  • 2.3 Inform person requesting records of their rights to review the decision where access restriction rules and guidelines prevent access
3. Provide the required information or records
  • 3.1 Mask specific records, or portions thereof, according to access rules and organisational policies and procedures, where required
  • 3.2 Prepare requested information and records according to organisational policies and procedures
  • 3.3 Document records retrieval process according to business or information management system operation and organisational policies and procedures
  • 3.4 Record new locations of records provided to relevant stakeholder in accordance with system rules and organisational procedures
  • 3.5 Distribute records or records information
No information
No information
Replaces
State Code National Code Title Type
AUK02 BSBRKG402 Provide information from and about records Unit of competency
AUH93 BSBRKG401 Review the status of a record Unit of competency