Unit of competency Outline
Date retreived
22/07/2026 3:01 PM AWST
22/07/2026 3:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Support parents in their parenting role
Support parents in their parenting role
Unit of competency
National Code
CHCRF624C
CHCRF624C
State Code
D2711
D2711
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
17/07/2014
Field of Education
090503 - Children’s Services
Original Release Date
17/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required to provide children's services that are specifically targeted to families who are isolated or experiencing specific stresses
Notes
Elements and Performance Criteria
1. Develop a collaborative relationship with the parent/s
- 1.1 Spend time with parent/s to develop understanding of their perspectives and experiences
- 1.2 Use language and communication that suits the family's needs
- 1.3 Use strategies to develop trust in the service and the worker as required
- 1.4 Take care to ensure privacy is maintained within the community
- 1.5 Record information about contact to enable accurate and relevant communication next time
- 1.6 Initiate conversations with parent/s relevant to their lives and perspectives
2. Provide information to parent/s
- 2.1 Provide relevant and timely information
- 2.2 Answer questions and concerns or seek out relevant information for parent/s
- 2.3 Give advice within limitations of worker's expertise
- 2.4 Provide information about the child based on specific observations
- 2.5 Suggest resources for the child
- 2.6 Arrange referral to relevant services after consultation with parent/s, as required
3. Listen to parent/s concerns or problems
- 3.1 Give sufficient time according to the seriousness of the concern and level of parent's distress
- 3.2 Arrange referral to appropriate service as relevant
- 3.3 Ensure ideas/suggestions given to the parent are relevant to the parent's feelings
- 3.4 Listen to concerns in a respectful manner
- 3.5 Discuss child's progress and needs with the parent, with sensitivity to the parent's feelings
- 3.6 Use strategies to debrief after emotionally demanding communication with parent/s
4. Develop parent's capabilities in caring for their children
- 4.1 Reinforce effective strategies parent is already using
- 4.2 Demonstrate care strategies to parent/s
- 4.3 Suggest strategies for parents to foster child's development, according to parent's energy and focus of interest
- 4.4 Promote to parents the significance of play for children
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Families may require support as a result of:
Isolation due to distance, language, circumstances
Additional needs of their child
Not yet communicating in English
Crises and emergencies
Support may be provided by such means as:
Toy libraries
Mobile services
Play groups
Home visiting
Respite care
Advice and information
Referral
Language and communication that suits the family's needs may require:
Language other than English
Interpreter
Informal, colloquial style or formal style of conversation
Strategies to develop trust in the service may include:
Developing a rapport with the child first
Remembering and using names of the child/children on each visit and using information gathered previously
Offering non threatening assistance in the first instance e.g. toys
Provide information to parent/s may be about:
Resources available in the community
Development opportunities for the child available in the community
Where resources/materials may be purchased or borrowed
The child's development, needs and abilities
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Families may require support as a result of:
Isolation due to distance, language, circumstances
Additional needs of their child
Not yet communicating in English
Crises and emergencies
Support may be provided by such means as:
Toy libraries
Mobile services
Play groups
Home visiting
Respite care
Advice and information
Referral
Language and communication that suits the family's needs may require:
Language other than English
Interpreter
Informal, colloquial style or formal style of conversation
Strategies to develop trust in the service may include:
Developing a rapport with the child first
Remembering and using names of the child/children on each visit and using information gathered previously
Offering non threatening assistance in the first instance e.g. toys
Provide information to parent/s may be about:
Resources available in the community
Development opportunities for the child available in the community
Where resources/materials may be purchased or borrowed
The child's development, needs and abilities
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit could be assessed on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a range of opportunities defined in the Range Statement, including:
a childcare workplace
children's services, resources and equipment
the local environment
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit could be assessed on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to a range of opportunities defined in the Range Statement, including:
a childcare workplace
children's services, resources and equipment
the local environment
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3264 | CHCRF24B | Support parents in their parenting role | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D290 | CHC41308 | Certificate IV in Children's Contact Services Work | Qualification |
| D328 | CHC60208 | Advanced Diploma of Children's Services | Qualification |
| AWI5 | CHC62015 | Advanced Diploma of Community Sector Management | Qualification |
| J029 | CHC42412 | Certificate IV in Relationship Education | Qualification |
| J043 | CHC51912 | Diploma of Relationship Education | Qualification |