Unit of competency Outline

Date retreived
22/07/2026 7:47 PM AWST

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Manage the organisation's information systems

Manage the organisation's information systems

Unit of competency
National Code
CHCINF604D
State Code
WC934
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080301 - Business Management
Original Release Date
21/07/2014
Nominal Hours
70
Description
DescriptorThis unit describes the knowledge and skills required to coordinate information systems, including as a supervisor of a work area/program
Notes
Elements and Performance Criteria
1. Identify and address information requirements
  • 1.1 Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients
  • 1.2 Collect and analyse relevant information and use to inform decision-making
  • 1.3 Identify, utilise and periodically evaluate sources of relevant information
  • 1.4 Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community
2. Supervise day to day processes for collection, use, storage and dissemination of information
  • 2.1 Elicit, monitor and verify issues arising from day to day operation of information systems
  • 2.2 Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches
  • 2.3 Provide advice on complex information requests as required
  • 2.4 Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange
  • 2.5 Contribute to design of administrative procedures and policies
3. Establish and manage systems to record, store, process and distribute information
  • 3.1 Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements
  • 3.2 Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary
  • 3.3 Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact
  • 3.4 Establish and implement systems to ensure appropriate availability of information for clients and the organisation
  • 3.5 Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage
  • 3.6 Investigate available technology and analyse for application to day to day and specific operations
  • 3.7 Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and work health and safety (WHS) guidelines
  • 3.8 Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations
  • 3.9 Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines
4. Support and supervise the development of information and educational resources
  • 4.1 Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders
  • 4.2 Recruit appropriate expertise to develop designated information and educational resources to optimise their impact
  • 4.3 Provide opportunities for users of organisation information to advise on development of information and educational resources
  • 4.4 Incorporate relevant cultural considerations in the development of information/education resources
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


The contexts for managing information systems include:
Management of a work unit/major program area


Managing information systems will be carried out within requirements established by:
Commonwealth and state legislation
Organisation policy and procedures
Relevant program standards
Informal and formal arrangements with government, non-government and other service providers to obtain information relating to clients and services
Computer based recording systems
Electronic banking


Financial and technological resources required for system may include:
Manual filing systems
Computerised filing software and hardware


Information requirements may be identified by:
Monitoring work output and relationship with obtaining outcomes
Assessing availability of statistics to assist in monitoring workload
Setting up dialogue with workers/supervisors about how to improve work practices through the use of information technology


Establishing systems to obtain information includes:
Assessing available technology and its application to work practices
Identifying and preparing submissions for resources needed for new systems
Identifying training needs associated with implementation of new systems and either developing training to support this or investigation of possible training service providers
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment must include all aspects of managing the organisation's information systems


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
State Code National Code Title Type
D2584 CHCINF604C Manage the organisation's information systems Unit of competency