Unit of competency Outline

Date retreived
22/07/2026 8:42 AM AWST

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Carry out delivery operations

Carry out delivery operations

Unit of competency
National Code
TLIA2044
State Code
AWN57
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
29/02/2016
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
04/08/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to deliver mail and/or consignments to residential and business customers, in accordance with regulations and workplace requirements within the transport and logistics industry.It includes carrying out required preparations, delivering mail and/or consignment to special routes in accordance with workplace procedures, and reporting on delivery activity.Work is performed under some supervision generally within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Prepare to deliver mail and/or consignment
  • 1.1 Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations
  • 1.2 Mail and/or consignment is sorted accurately into route order
  • 1.3 Mail and/or consignment is handled in a manner that minimises the risk of damage
  • 1.4 Special items are identified accurately
  • 1.5 Mail and/or consignment is organised into bundles and is kept in sequence for delivery
  • 1.6 Mail and/or consignment is handled securely
2 Deliver mail/consignment to specific route
  • 2.1 Established laws, by-laws and procedural guidelines are confirmed and applied
  • 2.2 Mail and/or consignment is delivered in good condition and in specified sequence
  • 2.3 Deliveries are completed within specified times
  • 2.4 Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss
  • 2.5 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately
  • 2.6 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services
  • 2.7 Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards
3 Report on delivery activity
  • 3.1 Incidents involving customers and/or identified hazards are reported accurately to relevant person
  • 3.2 Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person
  • 3.3 Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures
  • 3.4 Documents are completed, checked for accuracy and returned promptly to appropriate person
No information
No information
Replaces
State Code National Code Title Type
D4896 TLIA2044A Carry out delivery operations Unit of competency
Replaced By
State Code National Code Title Type
ODQ07 TLIA0032 Sort and consolidate mail and parcels Unit of competency