Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Volunteer management policy may include:
volunteer management philosophy
volunteer eligibility
rights and responsibilities
expenses
record keeping
training and accreditation
conflict of interest.
Volunteer requirements may include:
operational area
duties
competencies required
time involvement.
Target areas may include:
past and present membership
volunteer agencies
unemployed
retired
service organisations.
Organisational policies and procedures may include:
occupational health and safety
selection processes
training procedures
recording and reporting
communication protocols
administration procedures
security
emergency procedures.
Selection processes may include:
appraisal tests
interviews
timelines
notification procedures.
Relevant legislation may include:
occupational health and safety
working with children
anti-discrimination
privacy.
Follow-up processes may include:
notification of selection outcome
feedback to unsuccessful applicants
induction time and location.
Relevant documentation may include:
position description
outline of duties
licence
proof of age
police check.
Requirements may include:
expectations
authorities and responsibilities
event or activity details
cash handling
security
regulatory requirements
grievance procedures
reporting.
Roles may include:
coach or instructor
fundraiser
official
administrator
organiser
finance
administration
technical assistance
maintenance
transport
first aid.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identifies and implements organisational requirements, policies and procedures for recruiting, inducting and managing volunteers
conducts volunteer induction and identifies and arranges any additional training required by volunteers
maintains records of recruitment, induction and management processes for volunteers.
Context of and specific resources for assessment
Assessment must ensure:
resourcing and implementation of volunteer induction sessions that are of a sufficient breadth to demonstrate competency and consistency of performance
access to real or simulated volunteers appropriate to local organisational volunteer requirements
access to a venue appropriate to the number of volunteers being recruited and inducted
access to presentation equipment appropriate to the induction sessions being conducted
access to documentation such as job descriptions and organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of candidate conducting induction sessions
oral or written questioning to assess knowledge of organisational policies and procedures and their application to volunteer selection, recruitment and management
third-party reports from a supervisor detailing appropriate work performed by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.