Unit of competency Outline

Date retreived
23/07/2026 5:40 AM AWST

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Communicate with influence

Communicate with influence

Unit of competency
National Code
BSBLDR503
State Code
AUJ82
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
100707 - Verbal Communication
Original Release Date
15/09/2015
Nominal Hours
55
Description
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate clearly
  • 1.1 Confirm the authority or mandate to present business views or position
  • 1.2 Respect protocols and confidentiality of information
  • 1.3 Clarify the audience information needs and prepare a position
  • 1.4 Use language that is appropriate for the audience
  • 1.5 Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views
  • 1.6 Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood
2. Present and negotiate persuasively
  • 2.1 Identify key individuals and target groups for their value to advance the business interests
  • 2.2 Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others
  • 2.3 Respect values, concerns and views of others and keep lines of communication open
  • 2.4 Acknowledge differences of opinion to encourage the rigorous examination of all options
  • 2.5 Use a variety of communication styles to present business positions to best effect
  • 2.6 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
  • 2.7 Keep negotiations focused on key issues and moving forward towards a final resolution
  • 2.8 Adhere to agreements in order to maintain the credibility and trust of others
3. Participate in and lead, meetings effectively
  • 3.1 Identify the need for meetings and program meetings in response to the need
  • 3.2 Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order
  • 3.3 Prepare summaries of key issues and possible options disseminated in advance
  • 3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
  • 3.5 Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required
4. Make presentations at meetings, forums and conferences
  • 4.1 Select appropriate forums to present business positions to best effect
  • 4.2 Obtain reliable information and advice to prepare appropriate presentations.
  • 4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience
  • 4.4 Respond to questions openly and honestly
No information
No information
Replaced By
State Code National Code Title Type
OAE64 BSBLDR513 Communicate with influence Unit of competency