Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Capabilities provided by new technologies may include:
linking of email and/or Internet transactions into other (existing) computer systems
services/applications that can be provided by mobile commerce
permanent login to corporate networks - able to receive short message service (SMS) at any time
24 hour telephone connection (rather than connected at dial up) charged for data transmitted - packet based (voice packets) not time based
access to information and information services, available anytime, anyplace and anywhere to anybody (wireless)
fax over IP (Internet Protocol)
voice over IP
video streaming services over mobile phones
improved security for data transmitted by wireless technology
New technologies may include:
mobile technologies eg second generation such as GSM (Global System for Mobile communications)
3G (third generation cellular radio for mobile technology, designed to support wideband data communications just as well as voice - the basis for a wireless information society)
location based services for mobile
digital signature technology for mobile phone users
General Packet Radio Services (GPRS)
WAP (wireless application protocol)
UMTS (universal mobile telephony system)
xDSL technologies eg ADSL (Asymmetric Digital Subscriber Line)
computer telephony integration
access gateways (to hide type of access that may be via cable modem, mobile telephone, landline, ADSL modem)
fax gateways
Bluetooth chips for short distance wireless connections over short distances (alternative to cable)
EDGE (Enhanced Data rates for GSM Evolution) to increase GSM network capacity and data rates
Internet telephony
voice verification technology
business to business electronic data transfer via internet, web browsers using XML
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Capabilities provided by new technologies may include:
linking of email and/or Internet transactions into other (existing) computer systems
services/applications that can be provided by mobile commerce
permanent login to corporate networks - able to receive short message service (SMS) at any time
24 hour telephone connection (rather than connected at dial up) charged for data transmitted - packet based (voice packets) not time based
access to information and information services, available anytime, anyplace and anywhere to anybody (wireless)
fax over IP (Internet Protocol)
voice over IP
video streaming services over mobile phones
improved security for data transmitted by wireless technology
New technologies may include:
mobile technologies eg second generation such as GSM (Global System for Mobile communications)
3G (third generation cellular radio for mobile technology, designed to support wideband data communications just as well as voice - the basis for a wireless information society)
location based services for mobile
digital signature technology for mobile phone users
General Packet Radio Services (GPRS)
WAP (wireless application protocol)
UMTS (universal mobile telephony system)
xDSL technologies eg ADSL (Asymmetric Digital Subscriber Line)
computer telephony integration
access gateways (to hide type of access that may be via cable modem, mobile telephone, landline, ADSL modem)
fax gateways
Bluetooth chips for short distance wireless connections over short distances (alternative to cable)
EDGE (Enhanced Data rates for GSM Evolution) to increase GSM network capacity and data rates
Internet telephony
voice verification technology
business to business electronic data transfer via internet, web browsers using XML

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Rationale for new technology recommendations
Underpinning knowledge
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Reliable sources of information on cutting edge (but not unproven) technology
Value chain analysis
Cost/benefit analysis
Underpinning skills
Literacy skills to research information on new technologies
Numeracy skills to conduct cost/benefit analysis
Computer technology skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to investigate capabilities provided by new technologies (3)
Communicating ideas and information - through recommendations on acquisition of new technologies (3)
Planning and organising activities - for implementation of new technologies (3)
Working with teams and others - to identify staffing or staff training requirements for implementation of new technology (3)
Using mathematical ideas and techniques - to conduct cost/benefit analysis (2)
Solving problems - to evaluate new technologies (3)
Using technology - to research new technologies (2)
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Rationale for new technology recommendations
Underpinning knowledge
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Reliable sources of information on cutting edge (but not unproven) technology
Value chain analysis
Cost/benefit analysis
Underpinning skills
Literacy skills to research information on new technologies
Numeracy skills to conduct cost/benefit analysis
Computer technology skills
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to investigate capabilities provided by new technologies (3)
Communicating ideas and information - through recommendations on acquisition of new technologies (3)
Planning and organising activities - for implementation of new technologies (3)
Working with teams and others - to identify staffing or staff training requirements for implementation of new technology (3)
Using mathematical ideas and techniques - to conduct cost/benefit analysis (2)
Solving problems - to evaluate new technologies (3)
Using technology - to research new technologies (2)