Unit of competency Outline

Date retreived
23/07/2026 12:47 AM AWST

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Develop and apply thinking and problem solving skills

Develop and apply thinking and problem solving skills

Unit of competency
National Code
BSBCRT201
State Code
OCG09
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120599 - Employment Skills Programmes, N.e.c.
Original Release Date
16/03/2021
Nominal Hours
25
Description
This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues. The unit applies to individuals, often working under supervision or guidance, who may be required to think critically, ask essential questions and consider answers to those questions. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Investigate problem solving
  • 1.1 Identify key features and role of problem solving in the workplace
  • 1.2 Identify different types of questions and styles of questioning
  • 1.3 Identify basic problem solving techniques
  • 1.4 Collaborate with relevant stakeholders and share ideas on different types of questions, styles of questioning and applicable problem solving techniques
  • 1.5 Identify challenges in the types of questions, styles of questioning and basic problem solving techniques
2. Prepare and ask questions
  • 2.1 Select a basic workplace issue within job role to be resolved
  • 2.2 Identify ways to structure questions on identified issue in consultation with relevant stakeholders
  • 2.3 Develop questions to consolidate knowledge of selected issue
  • 2.4 Ask prepared questions to relevant personnel
3. Solve basic workplace issues
  • 3.1 Document responses to questions asked according to organisational requirements
  • 3.2 Clarify responses given with further questions and comments
  • 3.3 Apply basic problem solving techniques and document responses to workplace issue
4. Seek feedback on questions and problem solving
  • 4.1 Consult with relevant stakeholders and identify improvements for problem solving process
  • 4.2 Seek feedback on questions, questioning style and problem solving technique from relevant personnel
No information
No information
Replaces
State Code National Code Title Type
AUL47 BSBCRT101 Apply critical thinking techniques Unit of competency