Unit of competency Outline

Date retreived
22/07/2026 6:50 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell products and services

Sell products and services

Unit of competency
National Code
AHCMER306
State Code
OCS25
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/12/2020
View on TGA
State Implementation and Classification
Approved Date
21/05/2021
Field of Education
080501 - Sales
Original Release Date
21/05/2021
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to engage the customer and sell and maintain products and services.This unit applies to individuals who sell products and services under broad direction and take responsibility for their own work.All work must be carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements.No licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish customer needs
  • 1.1 Approach customer in a timely and professional manner
  • 1.2 Use interpersonal skills to engage customer
  • 1.3 Present customers with purchase options that address their needs, and assist to identify their preferred option
  • 1.4 Identify personal, professional and legislative requirements in addressing customer needs, and seek assistance from appropriate personnel
2. Sell products and services
  • 2.1 Determine prices and quotations on the advice of appropriate personnel, and provide to customer
  • 2.2 Complete sales to maximise potential for customer satisfaction
  • 2.3 Identify and respond to opportunities for up-selling and repeat sales
  • 2.4 Review sales techniques to enhance future sales results
3. Store and maintain products
  • 3.1 Handle and store products safely and efficiently
  • 3.2 Complete sales documentation and reorder products
No information
No information
Replaces
State Code National Code Title Type
BAL48 AHCMER303 Sell products and services Unit of competency