Unit of competency Outline

Date retreived
22/07/2026 9:53 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Sell products and services

Sell products and services

Unit of competency
National Code
AHCMER303
State Code
BAL48
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to sell products and services.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes.This unit applies to individuals who work under broad direction and use discretion and judgement in the selection and use of available resources.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Engage customer
  • 1.1 Approach customer in a timely and professional manner
  • 1.2 Use interpersonal skills to engage customer
  • 1.3 Present customers with purchase options that address their needs and assist to identify their preferred option
  • 1.4 Identify personal and professional and legal limitations in addressing customer needs and seek assistance from appropriate personnel
2. Sell products and services
  • 2.1 Determine prices and quotations on the advice of appropriate personnel and provide to customer
  • 2.2 Complete sales to maximise potential for customer satisfaction
  • 2.3 Identify and respond to opportunities for up selling and repeat sales
3. Maintain products
  • 3.1 Handle and store products safely and efficiently
  • 3.2 Complete documentation and re-ordering
  • 3.3 Review sales techniques to enhance future sales results
No information
No information
Replaces
State Code National Code Title Type
D7037 AHCMER303A Sell products and services Unit of competency
Replaced By
State Code National Code Title Type
OCS25 AHCMER306 Sell products and services Unit of competency