Unit of competency Outline
Date retreived
22/07/2026 9:55 AM AWST
22/07/2026 9:55 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Respond to client needs
Respond to client needs
Unit of competency
National Code
CHCCCS016
CHCCCS016
State Code
AVC61
AVC61
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090501 - Social Work
Original Release Date
22/01/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.The unit applies to workers in a range of community services contexts who provide person-centred support to clients.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish an interpersonal relationship with the client
- 1.1 Define boundaries and use communication skills to establish trust and respect
- 1.2 Assist the client to identify areas of concern and to determine options for action
- 1.3 Share information with client about options and services available to enable them to make informed decisions
2. Identify the range of issues impacting on the client
- 2.1 Identify indicators of harm, neglect, abuse or risk of harm
- 2.2 Seek information from a range of appropriate sources to identify possible presenting issues
- 2.3 Apply organisation procedures for collecting and analysing client information
3. Analyse information to determine course of action
- 3.1 Identify and prioritise client's current needs and available sources of assistance
- 3.2 Identify organisation's capacity to meet range of client needs to be addressed
- 3.3 Follow relevant legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
- 3.4 Recognise when client needs exceed limitations of service and/or role and respond and refer within organisation policies and procedures
4. Refer client to other services to provide additional support
- 4.1 Identify need for additional support
- 4.2 Work with client to motivate, support and encourage the client
- 4.3 Identify sources of assistance and refer as appropriate
- 4.4 Follow organisation policies and procedures for transitioning or exiting from service as per organisation and legislative requirements
No information
No information