Unit of competency Outline
Date retreived
22/07/2026 6:10 AM AWST
22/07/2026 6:10 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage aircraft passengers and cargo
Manage aircraft passengers and cargo
Unit of competency
National Code
AVII4012B
AVII4012B
State Code
WB792
WB792
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
08/07/2014
Field of Education
110101 - Hospitality
Original Release Date
08/07/2014
Nominal Hours
40
Description
This unit involves the skills and knowledge required to manage aircraft passengers and cargo, including pre-flight briefing, management of passenger safety and comfort during flight, and providing aid and assistance to passengers during an emergency. It also includes the skills and knowledge required to calculate and safely manage an aircraft's cargo (where applicable), including acceptance, handling, labelling, loading, securing and unloading the cargo. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Manage passengers during normal operations
- 1.1 Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual
- 1.2 Passenger safety, comfort and well-being is provided for in accordance with regulatory requirements and workplace procedures
- 1.3 Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual
2Manage passengers during an abnormal or emergency situation
- 2.1 Passengers are warned of potential hazardous conditions and emergencies during flight and related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual
- 2.2 In the event of an emergency, passengers are advised of nature of emergency and the procedures and precautions to be followed
- 2.3 Clear communication is established and maintained with passengers
- 2.4 Passengers are managed during the emergency in accordance with regulatory requirements and workplace procedures
3Manage cargo
- 3.1 Cargo is managed in accordance with regulatory requirements and workplace procedures
- 3.2 Cargo calculations are completed in accordance with workplace procedures and regulatory requirements
- 3.3 Dangerous goods are identified and procedures applied to ensure safety and security of people and cargo
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:
variable weather conditions in accordance with Day Visual Flight Rules
VMC with simulated IMC
IMC
Performance may be demonstrated in:
single engine aircraft
multi engine aircraft
synthetic training device
variable air traffic conditions
variable flight situations
abnormal situations
classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:
fixed wing
helicopters
commercial balloons
other commercial or military aircraft
Crew may include:
single pilot
multi crew
Limitations may be imposed by:
local noise abatement requirements and curfews
airspace endorsements
Classes of airspace may be:
as designated by the regulator
restricted and danger areas
military control zones
Air Defence Identification Zones
Briefings must include:
briefing passengers on details of the flight
explaining precautions to avoid interference with flight controls
briefing the location of emergency exits
explaining smoking requirements
demonstrating the secure stowage of hand luggage
demonstrating the use of flotation devices where applicable
explaining operation of doors and escape hatches
demonstrating the securing and release of seat belts and/or safety harnesses
demonstrating the use of oxygen equipment if applicable
demonstrating the use of safety equipment
briefing passengers on emergency procedures on the ground and in the air
aiding and assisting passengers
demonstrating the use of fresh air vents
demonstrating the position of airsickness bags
exercising control of passengers on the ground and in the aircraft
managing passengers in an emergency
controlling the cabin temperature
Procedures for calculating and managing cargo (where applicable) may include:
identifying and labelling of cargo
conducting cargo calculations including weight, balance and deck loading
identifying dangerous goods and applying dangerous goods procedures
determining and applying safety and security requirements
managing the load planning and the storage, loading, handling, securing, unloading and security of the cargo
implementing decisions for carriage or non-carriage and management of load
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing and management of passengers and the management and calculation of aircraft cargoes
in Defence context, relevant Defence Orders and Instructions
IATA regulations related to air cargo
instructions for cargo securing devices and handling equipment
Cargo Flight Manual/Pilot's Operating Handbook (POH)
Manual of Standards - Pilot Licensing (MOS-PL)
Dangerous Goods Manual
Aeronautical Information Publication (AIP)
En Route Supplement Australia (ERSA)
charts
operations manuals
approved passenger safety checklists
approved checklists and guidelines, including checklists for special cargo such as perishable cargo, dangerous goods, fragile items, live freight, etc.
aircraft cargo documentation
aircraft passenger documentation
workplace procedures and instructions and job specification
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant Civil Aviation Safety Regulations and Civil Aviation Orders
in Defence context, relevant Defence Orders and Instructions
IATA cargo regulations
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
relevant Australian Standards
Performance includes tolerances specified in either of:
relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as:
Day VFR Syllabus
Manual of Standards
relevant Defence documentation such as:
Defence Orders and Instructions
approved curricula and training documentation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tasks may be undertaken in:
variable weather conditions in accordance with Day Visual Flight Rules
VMC with simulated IMC
IMC
Performance may be demonstrated in:
single engine aircraft
multi engine aircraft
synthetic training device
variable air traffic conditions
variable flight situations
abnormal situations
classes of airspace as designated by the Civil Aviation Safety Authority
Aircraft may include:
fixed wing
helicopters
commercial balloons
other commercial or military aircraft
Crew may include:
single pilot
multi crew
Limitations may be imposed by:
local noise abatement requirements and curfews
airspace endorsements
Classes of airspace may be:
as designated by the regulator
restricted and danger areas
military control zones
Air Defence Identification Zones
Briefings must include:
briefing passengers on details of the flight
explaining precautions to avoid interference with flight controls
briefing the location of emergency exits
explaining smoking requirements
demonstrating the secure stowage of hand luggage
demonstrating the use of flotation devices where applicable
explaining operation of doors and escape hatches
demonstrating the securing and release of seat belts and/or safety harnesses
demonstrating the use of oxygen equipment if applicable
demonstrating the use of safety equipment
briefing passengers on emergency procedures on the ground and in the air
aiding and assisting passengers
demonstrating the use of fresh air vents
demonstrating the position of airsickness bags
exercising control of passengers on the ground and in the aircraft
managing passengers in an emergency
controlling the cabin temperature
Procedures for calculating and managing cargo (where applicable) may include:
identifying and labelling of cargo
conducting cargo calculations including weight, balance and deck loading
identifying dangerous goods and applying dangerous goods procedures
determining and applying safety and security requirements
managing the load planning and the storage, loading, handling, securing, unloading and security of the cargo
implementing decisions for carriage or non-carriage and management of load
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the briefing and management of passengers and the management and calculation of aircraft cargoes
in Defence context, relevant Defence Orders and Instructions
IATA regulations related to air cargo
instructions for cargo securing devices and handling equipment
Cargo Flight Manual/Pilot's Operating Handbook (POH)
Manual of Standards - Pilot Licensing (MOS-PL)
Dangerous Goods Manual
Aeronautical Information Publication (AIP)
En Route Supplement Australia (ERSA)
charts
operations manuals
approved passenger safety checklists
approved checklists and guidelines, including checklists for special cargo such as perishable cargo, dangerous goods, fragile items, live freight, etc.
aircraft cargo documentation
aircraft passenger documentation
workplace procedures and instructions and job specification
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant Civil Aviation Safety Regulations and Civil Aviation Orders
in Defence context, relevant Defence Orders and Instructions
IATA cargo regulations
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
relevant Australian Standards
Performance includes tolerances specified in either of:
relevant licence and aircraft rating requirements of the Civil Aviation Safety Authority (CASA) such as:
Day VFR Syllabus
Manual of Standards
relevant Defence documentation such as:
Defence Orders and Instructions
approved curricula and training documentation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6801 | AVI4I1208B | Manage aircraft passengers and cargo | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVX53 | AVIF0011 | Manage aircraft passengers and cargo | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S630 | AVI40108 | Certificate IV in Aviation (Commercial Pilot Aeroplane Licence) | Qualification |
| S631 | AVI40208 | Certificate IV in Aviation (Commercial Pilot Helicopter Licence) | Qualification |
| S632 | AVI40508 | Certificate IV in Aviation (Leadership and Supervision) | Qualification |