Unit of competency Outline
Date retreived
23/07/2026 9:23 PM AWST
23/07/2026 9:23 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
RIICOM201D
RIICOM201D
State Code
WH099
WH099
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/05/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
29/05/2014
Nominal Hours
20
Description
This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries. This unit is appropriate for those working in operational roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan and prepare for workplace communication using equipment and systems
- 1.1 Access, interpret and apply communication site documentation and ensure the work activity is compliant
- 1.2 Identify and access communication equipment and system components
- 1.3 Establish and maintain communication with others
- 1.4 Access and apply communication equipment and systems safety procedures
2 Communicate using communication equipment and systems
- 2.1 Identify and select the most appropriate method of communication
- 2.2 Use communication equipment and systems
- 2.3 Acknowledge and respond to communication
- 2.4 Take, confirm and pass messages on promptly to the others
- 2.5 Pass communications in a clear and concise manner
- 2.6 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
- 2.7 Identify and report faults in communication equipment
3 Carry out face-to-face routine communication
- 3.1 Speak clearly and listen carefully to promote understanding
- 3.2 Ask questions of the audience and confirm meaning of information
- 3.3 Maintain communication processes with others to assist flow of work activities
- 3.4 Use site approved signalling methods to convey information
- 3.5 Participate in discussion to obtain information and clarify meaning
- 3.6 Communicate cooperatively and effectively with others
4 Complete written documentation
- 4.1 Complete written documentation clearly, concisely and on time
- 4.2 Use approved documents
- 4.3 Pass on written information to others
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WB150 | RIICOM201A | Communicate in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBW00 | RIICOM201E | Communicate in the workplace | Unit of competency |