Unit of competency Outline
Date retreived
22/07/2026 3:59 PM AWST
22/07/2026 3:59 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively in an automotive workplace
Communicate effectively in an automotive workplace
Unit of competency
National Code
AURAFA103
AURAFA103
State Code
OCK55
OCK55
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
31/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology.The unit applies to those working in the automotive service and repair industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to communicate
- 1.1 Establish purpose of communication and identify required information
- 1.2 Interpret and examine non-verbal information, as required
- 1.3 Choose communication method to suit audience and purpose
- 1.4 Prepare relevant information and prioritise in a logical manner
2. Participate in routine verbal communication
- 2.1 Verbally exchange information using language, tone and pace suited to audience and purpose
- 2.2 Use automotive terminology, including vehicle and component descriptions, accurately and according to industry conventions
- 2.3 Conduct verbal exchanges with others in a courteous and professional manner, according to workplace communication protocols.
- 2.4 Use active listening and questioning techniques to clarify and confirm understanding
- 2.5 Clearly express own opinions and listen to the opinions of others without interruption
3. Carry out routine communications
- 3.1 Use written and other non-verbal communication techniques to convey accurate and factual information according to workplace communication protocols.
- 3.2 Clarify intended meaning with recipients
- 3.3 Use workplace communication devices required for the task according to equipment specifications and workplace procedures
4. Contribute to workplace communication
- 4.1 Respond to requests for information from colleagues in a timely manner
- 4.2 Contribute to work group activities and meetings
- 4.3 Clarify instructions from supervisor or colleagues
- 4.4 Seek feedback from supervisor or colleagues and incorporate into own communication
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXE85 | AURAFA003 | Communicate effectively in an automotive workplace | Unit of competency |