Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Resource requirements may include:
human resources:
camp site cooks
drivers
drivers and guides
hostesses
interpreters
specialist tour leaders
tour guides
tour managers
physical resources:
consumable goods
equipment:
camping
catering
communication
educational
first aid equipment
maintenance equipment
recreational equipment
safety equipment
transportation
spare parts or equipment.
Operational information may include:
costing and sales price data
participant or customer profiles, including special requests
supplier information
reservations and sales data
technical or operational itineraries and schedules.
Resource risks may include:
breakdown
equipment failure
exhaustion of regulated equipment or human resource hours during tour or activity
inadequate equipment to meet the needs of the tour or activity
over allocation of consumable goods and associated wastage
sickness or injury to personnel
wear and tear.
Resource information may include:
operational itineraries giving details of specific resources allocated
schedules allocating specific duties
schedules allocating specific physical resources
staffing rosters.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
allocate and monitor resources for multiple tours or activities to meet profitability, efficiency and service needs
cope with time pressures and other work constraints that apply to the resource allocation role, including for the application of contingency management skills
demonstrate knowledge of the legal and safety requirements that impact on resource allocation in the relevant context.
Context of and specific resources for assessment
Assessment must ensure use of:
real or simulated tours or activities for which resources can be allocated
operational, reservations and sales data on which resource allocation is based
current information and communications technology used for resource allocation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of allocation documentation and reports prepared by the individual for particular tours or activities
use of case studies to assess ability to allocate resources for specific operating circumstances
written or oral questioning to assess knowledge of safety and legal requirements and the key organisational issues to be considered in resource allocation
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXHRM401 Roster staff.