Unit of competency Outline

Date retreived
22/07/2026 3:24 PM AWST

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Send and retrieve information using web browsers and email

Send and retrieve information using web browsers and email

Unit of competency
National Code
ICAU1133B
State Code
D0245
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
13/04/2011
Field of Education
080905 - Practical Computing Skills
Original Release Date
13/04/2011
Nominal Hours
20
Description
This unit defines the competency required to complete basic internet search tasks as well as send and receive emails with attachments.The following units are linked and form an appropriate cluster:ICAS1193B Connect a workstation to the internetICAU1128B Operate a personal computerICAU1129B Operate a word processing applicationICAU1213B Conduct on line transactionsICAS2243B Detect and protect from spam and destructive softwareNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access the internet
  • 1.1. Open an internetbrowser and set a home page of personal choice by setting internetoptions
  • 1.2. Adjust the display of the internetbrowser to suit personal requirements
  • 1.3. Modify toolbar to meet user and internetbrowser needs
  • 1.4. Access a particular website, note privacy and other conditions of use and retrieve data
  • 1.5. Enter a uniform resource locator (URL), in the address line of the internet browser
2. Search the internet
  • 2.1. Locate and select appropriate search engine and define search expressions based on the data required
  • 2.2. Save search expression results and present them in a report according to the information requirements
  • 2.3. Create a bookmark within the internetbrowser or a link for the required web page and save it in a bookmark folder
  • 2.4. Modify the internetbrowser options for printing and print a web page
  • 2.5. Close the internet browser
3. Research and apply 'netiquette' principles
  • 3.1. Select searchengine and using key word search research the concept of netiquette (or web etiquette)
  • 3.2. Review rules of good online manners from at least two netiquette sites
  • 3.3. Develop a personal list of netiquette principles to be applied to email and newsgroup discussions
  • 3.4. Check that these are consistent with organisational policies
4. Send and organise messages
  • 4.1. Open an email application package and create a new email message
  • 4.2. Add addressee to the email message
  • 4.3. Compose the text of an email message according to organisational guidelines
  • 4.4. Create and add an automatic signature for the user, so that it appears automatically in every new email message that the user creates
  • 4.5. Attach files to the email message, using the attachment feature
  • 4.6. Determine and set a priority for an email message and spell check and edit text as required
  • 4.7. Send the email message
  • 4.8. Reply to received messages and forward as appropriate, using the carbon copy and forward features
  • 4.9. Open and save an attachment to the relevant folder
  • 4.10. Search for an email message and set a priority setting or delete as necessary
  • 4.11. Sort inbox according to sender's name and date received
  • 4.12. Save email messages in a folder
  • 4.13. Compact folder to save space
  • 4.14. Print an email message
5. Create an address book
  • 5.1. Manually add an email address to the email package address book
  • 5.2. Update the address book by transferring the email address from a received message
  • 5.3. Create a distribution list and send out email message
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Netscape Navigator
Internet Explorer
Mozilla
Opera
Galleon
Phoenix
Konqueror
Lynx

configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history

buttons
menus
a combination of both

Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth

Snap
Questfinder
Ask Jeeves
Google
Metacrawler
Alta Vista
Excite
Infoseek
Findlink
Northern Light
AOL Netfind
Hotbot
LookSmart
Yahoo
Netscape
Lycos
Open Text
WebCrawler
Go To Dot Com
Beaucoup
Meta Search
Search.com
Go2Network
Savvy Search
Profusion
Dogpile
Metagopher

personal use of emails and internet access
content of emails
downloading information and accessing particular websites
opening mail with attachments
virus risk (MS windows OS and Mac OS only)

html pages
pdf files
text files
pictures
music
email messages

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to browse the internet, search for information, send and receive emails and organise the email client application on the computer.

To demonstrate competency in this unit the person will require access to:

Organisational style guide/policy
Organisational policies on internet and email usage
Personal computer with internet capability

Context of and specific resources for assessment
This competency provides one of the fundamental foundation skills for interacting online. In this context, individuals must recognise their own responsibility in having access to the vast services, sites, systems and people provided by the internet.
The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable.
Assessment must ensure
Applications may include a variety of employment related skills including preparatory access and participation skills, broad-based induction skills and/or specific workplace skills. They may also include participation in a team or work group.

Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Replaces
State Code National Code Title Type
C8846 ICAU1133A Send and retrieve information using web browsers and email Unit of competency
Replaced By
State Code National Code Title Type
D7837 ICAICT103A Use, communicate and search securely on the internet Unit of competency