Unit of competency Outline

Date retreived
22/07/2026 7:12 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manually sort mail and parcels

Manually sort mail and parcels

Unit of competency
National Code
TLIA2041A
State Code
D4893
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2011
View on TGA
State Implementation and Classification
Approved Date
04/11/2014
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
04/11/2014
Nominal Hours
20
Description
This unit involves the skills and knowledge required to manually sort mail and parcels in accordance with workplace requirements, including carrying out required preparations of the work area, manually sorting mail and parcels, and finalising the required sorting processes. The sorting processes include accurately and efficiently organising mail and parcels into groups for further processing or distribution and containerising processed mail and parcels ready for transfer to the next processing or distribution point. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Prepare to sort mail and parcels manually
  • 1.1 Individual and work team priorities and responsibilities are identified and confirmed
  • 1.2 All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied
  • 1.3 The availability of mail and parcels to be processed is identified and confirmed
  • 1.4 Mail and parcels to be processed are transferred to processing point
  • 1.5 Labels for identifying the destination of mail are created and affixed to trays
2Sort mail and parcels manually
  • 2.1 Internal operating procedures and standards are applied to the manual processing of parcels and mail
  • 2.2 Mail and parcels are inspected to ensure that all criteria have been met
  • 2.3 Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures
  • 2.4 Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels
  • 2.5 Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming items are identified, separated and re-processed in accordance with workplace procedures
  • 2.6 Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed
3Complete process for manually sorting mail and parcels
  • 3.1 Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures
  • 3.2 Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels scanned as required
  • 3.3 Information required to complete records of mail and parcels processed is provided and recorded
  • 3.4 Excess equipment is removed and work area is prepared for next activity/shift
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by day or night
Workplaces may comprise:
large, medium or small worksites
Operations may include:
shiftwork
Customers may be:
internal or external
Hazards may include:
vehicular traffic and pedestrians
dust and vapours
hazardous or dangerous materials
humidity, air temperature
lighting conditions
machinery/equipment moving parts
noise
Weighing devices may be:
mechanical
automated
weighbridge
Work priorities may be communicated through:
briefings
noticeboards
announcements
Equipment may include:
mail trays, tubs and bags
sorting frame/bag rack
scanners
tipping belt
knife
pallet jack/maverick
powered lifters
king fishers
scales
carousel
Unit Load Device (ULD) and Wheeled Unit Load Device (WULD)
Vertical Sorting Frame (VSF) and Vertical Sorting Division (VSD)
ULD tipper
conveyor belts
strapping machine
Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
protective clothing
high visibility clothing
Communication in the work area may include:
phone
fax
email
electronic data transfer (EDI)
RF systems
radio
oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
workplace policies, operating procedures and practices
Management Operating System (MOS)
Management Information System (MIS)
sorting system information which may include:
postcode book, national sort plan and state sort plan
post guide
international postcode directory
labels chart
mail identification numbers, codes and labels
manifests, consignment notes, bar codes, mail and container identification
quality assurance procedures
induction documentation
competency standards and training materials
job specifications and procedures
award, enterprise bargaining agreement or other industrial arrangements
manufacturers specifications
codes of practice, including national standards for manual handling and the industry safety code
supplier and or/client instructions
HAZCHEM chart/material safety data sheets
safety observation feedback program
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to mail operations
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations
equal opportunity, equal employment opportunity and affirmative action legislation
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaces
State Code National Code Title Type
S5545 TLIA4107B Manually sort mail and parcels Unit of competency
Replaced By
State Code National Code Title Type
AWN60 TLIA2041 Manually sort mail and parcels Unit of competency